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FutureMrsB
Expert March 2019

Frustration with Venue!

FutureMrsB, on November 6, 2018 at 4:50 PM Posted in Planning 0 3

It just so happens that the venue I chose requires you to use their coordinator for the wedding (and you have to pay a fee) unless your hire your own professional wedding coordinator (which would be wayyy more expensive). The same person that runs the venue is my DOC. Since the beginning she has been the most difficult person to communicate with. At first, I thought it was because she manages the place, I was 10 months out and maybe she was busy at the time dealing with other brides.. But now that I am on the down hill side of 5 months, there is specific information I need form her in order to do my invitations and figure out what I can and cant use for decor such as candles. Little, simple things that should be a piece of cake for her to answer.

For example, I emailed her a few questions LAST Thursday around noon. I didnt hear back from her so I followed up with a text yesterday. She responded (later in the day) and told me she would get back to me and apologized for her tardiness in responded.. but she never answered my email.. I am so annoyed... and this is a constant issue.

I get that its 5 months out but I AM NOT waiting till the last minute to pull things. This is ridiculous. I am paying over 10K for the venue alone she should acknowledge me as a customer. Anyone have advice on what to do?

Anyone going through something similar??

3 Comments

Latest activity by Maggie, on November 8, 2018 at 10:43 AM
  • J
    Savvy April 2019
    jo ·
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    I would suggest directly meeting up with her and expressing your frustration, in these situations email will not cut it. Make sure she knows you are a priority as one of her clients and understand that you asking for simple information. If all goes well she will answer questions and your issue will be solved Smiley smile


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  • Victoria
    VIP October 2018
    Victoria ·
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    Yikes. We went through something very similar with the coordinator at our venue, who happened to own the catering company that manages the venue. Stopping by wasn't an option for us as our venue was 4 hours away

    When I had a quick question I found it helpful to email on a Monday afternoon. I never emailed him on Thursdays or Fridays, assuming that he was getting ready for that weekends events, and never emailed on a weekend for obvious reasons.

    We got frustrated with him many times because I'd send a small list of questions and would get a one word answer to only one of my questions. To counter this, I'd make a list of our questions and schedule a phone call in the evening.

    Finally, if I send an email and don't hear back in a couple of days, I'll follow up. If I don't hear back by the next day I start following up daily until I do hear back.

    I know it's frustrating! But don't be afraid to be a bit of a nag without getting confrontational.
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  • Maggie
    Champion October 2025
    Maggie ·
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    I'm sorry you're having such difficulties with your coordinator, but like Jo suggested, persistence is what's going to get things done. I used to call people three times a day until they answered me. And if they didn't, I would go to their office and wait for them in person. It's harder to ignore someone once you're face to face. And while I know this isn't ideal, you're five months away from your wedding. You need answers.

    If all else fails, I would ask her if there are any better times to contact her. Like Victoria said, some times are just better for people. Maybe Wednesdays they have too many meetings and they're out of office on Fridays or whatever. Once the wedding is over, make sure to take a moment, take a breath, and then leave a well-worded review on what you thought of your coordinator's actions.

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