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R
Just Said Yes November 2023

Guest getting error message

Ryann, on January 17, 2023 at 9:41 PM Posted in Account Support 0 5
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One of my guests is getting an error message whenever she tries to log in. I tried logging in on my phone and it worked and she’s using google chrome on her laptop. Any ideas on what the issue could be?

5 Comments

Latest activity by Lynnie, on January 18, 2023 at 12:57 PM
  • Michael
    Rockstar October 2023
    Michael ·
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    Try another browser or trying using the telephone to connect. sometimes there is something about a specific computer's browser that interferes with a website.

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  • Alyssa
    Super October 2023
    Alyssa ·
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    She's trying to log into wedding wire? What is the error message?
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  • R
    Just Said Yes November 2023
    Ryann ·
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    View Quoted Comment
    Log into my wedding website hosted by wedding wire. I have my website password protected. This is the error message Guest getting error message 1



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  • Alyssa
    Super October 2023
    Alyssa ·
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    Lmao I'm sorry. I am only laughing at the fact that the error message literally that and so unhelpful.

    Are you 100% sure she is typing in the password correct? If so then try having her switch browsers or even incognito mode. No one else had problems?
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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Ryann! I'd double-check that they have the right password, and if it's still not working please reach out to our Customer Support Team at help@weddingwire.com!!

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