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K
Dedicated April 2019

Keep getting logged out

Kelsey , on February 17, 2018 at 9:33 AM Posted in Account Support 0 21
Lately I have to keep re-logging into the app when I want to use it. Super frustrating. Is anyone else having this issue?

21 Comments

Latest activity by WeddingWire Support Team, on May 16, 2019 at 2:45 PM
  • xRApril
    Expert May 2018
    xRApril ·
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    Everyday! Ever since the update! iOS
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  • Megan
    Expert June 2018
    Megan ·
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    Not as frequently as when the new update launched, but still from time to time.
    • Reply
  • Laura
    Champion June 2010
    Laura ·
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    Hi! I'm sorry you're experiencing trouble with the app. Are you using iOS or Android? Are you using the most updated version?

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  • K
    Devoted May 2018
    Kaitlin ·
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    I was having this problem a lot when the new update came out and then it seemed they fixed it. Then the other day mine started logging me out every time too. Makes me not want to get back on here because I have to type it in so many times as I forget sometimes which Info I used.
    • Reply
  • HelloMrsNewman
    Dedicated October 2018
    HelloMrsNewman ·
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    Same problem over here, so frustrating!!
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  • xRApril
    Expert May 2018
    xRApril ·
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    I can’t remember my password, so I just kept the email with the new one the site makes you when you forget your old one. Then I can just copy and paste it lol
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  • starsinwaves
    VIP November 2018
    starsinwaves ·
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    Yes, with the new update on iOS. It’s also much more difficult to navigate the forums now that they’re not in the ideas tab. (There’s no way to refresh and go back to the beginning without hitting the back arrow 100 times).
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  • Suzanne
    Devoted November 2018
    Suzanne ·
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    Y. E. S. 😐
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  • H
    Dedicated September 2018
    H&MForever ·
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    Yes every time the app has an update it logs me out.
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  • K
    Dedicated October 2018
    Katie ·
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    Yes I’ve been having the same problem! So annoying
    • Reply
  • Future Louie
    Super August 2019
    Future Louie ·
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    I've also been having this issue the past couple of days on iPhone. And it's definitely updated across the board with WW update and iPhone updates (I'm neurotic that way)

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  • Stephanie
    Super March 2018
    Stephanie ·
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    Yep! It's not consistently logging me out every time, but it definitely has happened several times recently.

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  • lilam18
    Expert July 2018
    lilam18 ·
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    This problem has come back for me as well. iPhone user. Please fix!
    • Reply
  • D
    Savvy May 2018
    Diana ·
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    Yes it's super annoying
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  • B
    Just Said Yes May 2018
    Barb ·
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    I’ve had the same problem! Request to confirm my email. But I go to my email and there is nothing. So I ask it to resend still nothing! I have to keep updating. Going to use a different site. Very disappointed
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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi starsinwaves! Just scroll to the very bottom of any page in the forums and click on Forums Home. That will take you back to the first page of the community!



    Keep getting logged out 1

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  • GeekGurl
    Devoted April 2019
    GeekGurl ·
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    ME!!!! OMG it has been so annoying!


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  • lilam18
    Expert July 2018
    lilam18 ·
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    Bumping because I’m still being constantly logged out. Anyone else?
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  • A
    Just Said Yes February 2019
    Alyi ·
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    Same! Very ANNOYING

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  • Sierra
    Just Said Yes February 2020
    Sierra ·
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    I am trying to create a wedding registry and it keeps logging me out and when I log back in it doesn't register that I was a registry. Anyone know how to.fix this?!?
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