Late video

In that situation, because it hasn't been 90 days yet and they contacted you first before you had to go searching for answers, I personally would let it go. An extension past the first one they requested would be different, but with just one I feel like everything has been so crazy for everyone playing catch up from last year that I'd let it slide as long as they've been very responsive and respectful otherwise.

View Quoted Comment I agree with this. Vendors have been so busy this year due to all the postponement from COVID (plus any weddings they already had booked for 2021), and I can understand why they might need more time to get through all the editing without compromising the quality. It is good that they at least reached out to you to let you know they are running behind, instead of saying nothing and waiting for you to ask them about your video. It's frustrating to have to wait the extra time, but I'd let it go and wait for the new deadline.

View Quoted Comment I completely agree. I know having to wait that extra time is super frustrating (especially because we are always soooo excited to see our wedding photos/videos!), but in the long run it will be much better to allow them to take the proper time to edit it, rather than have a rushed/sloppy edit. And, unfortunately, the odds are not stacked in your favor in this situation- they have already been paid for their work, so you responding negatively or demanding a refund could potentially result in them producing a subpar product.

Thanks everyone! That’s pretty much what I was thinking too. It’s frustrating to hear but I don’t want to get a rushed/sloppy edit either.

View Quoted Comment

Agree with this!

It’s frustrating that they take payment RIGHT AWAY and you have to wait 5 months for your product. They should change the language on the contract for future customers expectations.