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Just Said Yes April 2023

Linking accounts not working

Chase, on April 20, 2019 at 1:19 PM Posted in Account Support 0 15

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We have tried to link the accounts to each other..I've sent the invite, she has sent the invite..I've even tried a different email, Nothing is working. Any ideas?

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15 Comments

Latest activity by Christine, on July 10, 2020 at 3:25 PM

WeddingWire Administrator March 2023
WeddingWire Support Team · on April 22, 2019 at 12:03 PM
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Hi Chase! Our Development Team is aware of this issue and are working hard to fix it. Please don't hesitate to reach out to us at help@weddingwire.com so we can keep you updated!
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Just Said Yes July 2020
Christoph · on April 28, 2019 at 10:13 PM
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Has this issue been fixed? Me and my fiance are having the same issues exactly please send an update
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WeddingWire Administrator March 2023
WeddingWire Support Team · on April 29, 2019 at 2:58 PM
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Hi Christoph, we are still working on this, we're sorry for the inconvenience! For the time being, you will need to login under the same username as your partner!
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Just Said Yes November 2019
Daniella · on May 1, 2019 at 1:09 PM
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Also having this issue, please tell me it’s fixed we just started trying to plan a wedding 5 months from now 😅
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Just Said Yes September 2019
Giovanni · on May 2, 2019 at 9:11 PM
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Just signed up on the app today. Having the same issue.
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Just Said Yes May 2022
Raphael · on May 2, 2019 at 9:56 PM
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We're also having the same issue!
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Beginner June 2020
Melissa · on May 6, 2019 at 8:02 AM
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Same issue
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Just Said Yes October 2020
Baylie · on May 6, 2019 at 9:41 AM
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Hopefully this get fixed soon. My fiancé is in the military and planning is difficult with the distance. The linking of accounts would be helpful
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Just Said Yes August 2019
Jackie · on May 8, 2019 at 9:31 AM
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Glad to know it wasn't just me! Please fix soon.
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Just Said Yes November 2021
Amanda · on May 10, 2019 at 7:51 PM
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So very glad it's not just us having trouble...but hope this gets fixed soon!
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WeddingWire Administrator March 2023
WeddingWire Support Team · on May 13, 2019 at 11:20 AM
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Hi everyone! This feature has been fixed!
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Just Said Yes November 2019
Jessica · on May 27, 2019 at 10:03 PM
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It's still not working for me, when I try to link my fiance it says his email is not a valid email address even though it is.
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WeddingWire Administrator March 2023
WeddingWire Support Team · on May 28, 2019 at 11:12 AM
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Hi Jessica! Has your fiance already created a WeddingWire account? He will need to have an existing account in order to link!
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Just Said Yes November 2019
Jessica · on May 28, 2019 at 10:53 PM
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Awesome, thanks!
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Just Said Yes October 2020
Christine · on July 10, 2020 at 3:25 PM
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Has this issue been fixed? I am having the same issue and I also cannot connect my Google account to Wedding Wire to import my contacts. Please advise.
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