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Beginner November 2022

Mobile Pics Look Different From Desktop Version

Alexis, on March 18, 2022 at 4:30 PM Posted in Account Support 1 5

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On my WeddingWire website, our picture appears the way I want it to in the preview of both the desktop and mobile versions of the site.

However, when I actually visit the website on my phone our picture looks different, it's way too cropped and zoomed in.

Is there a way I can fix this or a tech support number I can call that could help?

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5 Comments

Latest activity by Perris, on April 4, 2022 at 10:39 PM

WeddingWire Administrator October 2016
Lynnie · on March 18, 2022 at 5:58 PM
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Hi Alexis! You can reach our Customer Support team at help@weddingwire.com!!
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Master July 2022
Imani · on March 19, 2022 at 3:36 PM
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Were you able to get this fixed? The same thing happen to me. What I did to fix it was complicated. I literally took a bunch of black photos and the picture I wanted to post I pinched it to make it smaller and took a screenshot of it. (Because I used a photo I took on my phone) When I uploaded it it was zoomed out and you couldn’t see the extra photos from my camera roll, it was only the black photos. I know this is complicated but it worked for me.
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Just Said Yes September 2022
Perris · on April 4, 2022 at 7:26 PM
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Hi, were you able to find a solution because I am still struggling??
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Beginner November 2022
Alexis · on April 4, 2022 at 8:51 PM
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I wasn't able to get it fixed. I contacted customer support twice and they don't have a solution for me. They suggested I use a different picture but that didn't help.
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Just Said Yes September 2022
Perris · on April 4, 2022 at 10:39 PM
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Wow that sucks. I also tried using a different picture and I got the same result. That’s a bummer 😕
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