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Just Said Yes September 2021

My guests can't find my website

Katie Tubbs, on June 5, 2021 at 11:47 AM Posted in Account Support 0 6

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Hi! I am having issues with our guests not being able to find out website if they search our names on the main website. Did anyone else experience this and if so, how was it resolved? I sent an email to wedding wire about a week ago and still haven't heard back.

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6 Comments

Latest activity by Markisha, on September 5, 2022 at 4:12 AM

Devoted August 2022
Nicole · on June 5, 2021 at 2:03 PM
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In the meantime you can send your guests the website link
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Just Said Yes September 2021
Katie Tubbs · on June 5, 2021 at 2:04 PM
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Yes I have done that, but if they want to log on into their computer by name search our names do not come up
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Devoted September 2022
Carissa · on June 5, 2021 at 4:26 PM
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I dont use WW for the website (I use The Knot) but is there an option to make it private or make it visible? Maybe you need to 'publish' it so people can see it?
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WeddingWire Administrator March 2023
WeddingWire Support Team · on June 8, 2021 at 12:12 PM
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Hi Katie! We are currently experiencing an issue with our website search function on the WeddingWire homepage. Our Development Team is aware of the issue and working to fix it as we speak, however, we do not have a timeline for the issue. In the meantime, we recommend that you provide your guests with your direct wedding website URL to avoid any confusion.
Thank you so much for your patience while our team works to resolve this issue.
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Just Said Yes April 2022
Michelle · on August 29, 2021 at 3:48 PM
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Is this still an ongoing issue? I am having the same problem.
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