"Not the salon for you"

I would find somebody else. It doesn’t sound like they would be easy to work with. You want to feel special on that day and deserve someone who treats you that way. Good luck!

I do know that October 10th has been a very popular wedding date (we originally were going to do that date and had a hard time finding availability on venues, photographers and caterers). Perhaps they have already been contacted by others? Regardless, I would go elsewhere to insure there are no issues.

I definitely wouldn’t want to work with someone who spoke to me that way. Find someone else.

That was really rude of them and very unprofessional. Don't feel bad finding another salon that actually wants and appreciates your business!

Absolutely take your business elsewhere. Not only are they nonresponsive, it sounds like they don't want to deal with weddings

I wouldn't waste my time. You're better finding someone else. Also, look into freelance MUAs and hairstylists. This might be a better option for you too.

Find someone else. Their professionalism is certainly lack-luster. How far is the salon you go to from your venue? A few stylists from my salon is coming to the venue to do hair and makeup. You could also find someone locally or who is really good at makeup to help with makeup on your wedding day. I had one friend who had their FSIL do makeup and another that had a good friend do it.

View Quoted Comment Thanks for all the feedback! I felt the same way but didn't know if I was being too diva about the situation. I've started looking for on site stylists. I don't have a salon I normally go to, it's been about 10 years since I've had my hair professionally done.

I would definitely look for somewhere else! Customer service is everything and if they're basically turning down the business this far out, it doesn't sound like they're someone you want to work with. They sound less than accommodating and the last thing you want on your wedding day is to deal with nonsense.

They sound like horrible people to work with, so I'd consider their rudeness a blessing, because you likely don't want these people involved with your big day at all and by being so awful from the beginning you now know to steer clear of them. Go somewhere else!

I’m a hairstylist and MUA and would never answer like that to a client, super unprofessional and rude, I would just try to find somewhere else. Even if you get them to do your makeup it would be done without love for their job. Not worth it

I'm getting married on the same date and had SUCH a hard time getting salons to respond to me. After booking all of my big vendors, I thought that hair and makeup would be cake.

We've been engaged since last year, so I started a lot of my planning then, but most salons wouldn't take appointments that far out. Figured it was no big deal, and started sending out inquiries again a month or so ago.

Two salons still haven't responded to me. Several individuals have also ignored me. One hair stylist I really liked is already fully booked for all of 2020. The only person that responded to me in a timely manner had a Saturday $ minimum that I couldn't meet. There was one other individual that wrote me back after like 3 weeks -- and in that time she managed to significantly increase her prices, add me to her email list, and send out several novel-length communications. Needless to say, I passed.

In my desperation, I posted to a local wedding FB group searching for a hair stylist, and I finally found someone. I'm so happy with her, I just wish it didn't take so much frustration to discover her company, lol!

(I should clarify that I decided to go with separate artists, as opposed to one HMUA combined. At least in my area, I felt that most places that did both clearly excelled in one over the other. My makeup artist is PHENOMENAL. Super responsive and professional. I found her fairly quickly -- it was the hair portion that was giving me trouble.)

View Quoted Comment We've been engaged since last year too and everything else has been pretty easy to book. We have the bakery and the salon left. I didn't think the salon would be a big deal since it is right next door to the venue, I didn't think they would have anything else booked. When I went into the salon in August to fill out the form, the girls working there were so fun and friendly, but they told me a manager would call me soon about my form. What I got was that email 2 months later. I feel like a crappy manager is blowing appointments for the whole company.

Anyway, I reached out to a local traveling HMUA who has a team and she said she has my date available so now we are just working on a time to meet. Fingers crossed! 🤞

P.S. I absolutely hate when people ignore my emails! Soo frustrating! If they take longer than a week, I'm already looking for someone else. I experienced that with photographers. I had about 7 photographers that I have heard nothing from (from emails back in March lol). I chose my photographer because she responded to my inquiry email in about minutes. And her photos are amazing.

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I'm so glad you got one to respond to you! Fingers crossed that your meeting goes well.

Both of my stylist and mua travel as well; the hair stylist actually travels between Chicago and Ohio.

But I'm totally with you on the communication thing. It's hard enough to decide on vendors, so when I don't get a response in a timely manner, it makes the pool that much easier to narrow down, lol! Still not quite sure how people in the events business actually stay in business with such poor, unprofessional email etiquette!

Hopefully this will all work out for the best for you and your HMUA will be awesome!

No, I would go there in person. Maybe they designate someone to answer their emails who really doesn't know what they offer in terms of booking for a wedding (although that would be stupid, imo).

But you just never know. I would go in person, and try to speak to the manager and/or owner of the salon. Tell them how many ladies you have that would be interested in getting their hair and makeup done professionally. It's really hard for me to believe that they don't do wedding parties when they are right next to a wedding venue.

There must be some kind of mixup. Maybe they misunderstood, and they thought you wanted them to travel to your venue? I'm really just trying to give them the benefit of the doubt because the whole story doesn't make sense otherwise.

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I want to give them the benefit of the doubt too! I did go there in person in August to schedule the appointment. The girls working there were great and were talking about how fun it is to do wedding parties. They talked about how they loved it when the girls walk over with their champange and mimosas. It got me really excited. They said a manager wasn't in, but they had me fill out a Bridal Party Agreement form listing all the bridesmaids and what they wanted for hair and make-up. Two months later, I got an email from someone (I don't know who, they just signed it "The Salon Team") saying they wouldn't hold my date because I wasn't specific enough on the form and that they would not have time for make-up on that day. They wanted all the bridesmaids' emails and phone numbers (I guess my info wasn't enough.)

So I do feel like they have someone super crappy handling their emails because in person, the stylists were all so nice and seemed excited about having another wedding party. That's why I feel conflicted about pursing this salon further or not.

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Yes, this is what didn't make sense to me--the stylists are all great in person, and it seems like a great option. But by the time someone responds to you, everything has changed. Basically, I suspect they have someone crappy dealing with their emails. And the manager wasn't there when you went in person, so you don't even have confirmation that the email response is accurate. Here's what I would do in this situation: Call down there and find out when the manager/owner will be there. If they'll let you make an appointment with this person, so much the better. Then you can talk to the manager in person, and find out if what the gal on the email said is true. If it is, then you can move on. If it isn't, then you'll get the real information, plus, they will be alerted to their crappy email response to you. They should be made aware, especially if you were given wrong information. Can you imagine how much business they would be losing if that is wrong information? A lot of women would just move on and choose another salon. But what could be more perfect than a salon right next to the venue??? This is why I would investigate further and see if you can still work it out with them. Good luck!!

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Thanks for the advice! It is just too perfect to have such a nice salon right next door. I will try one more time talking to a manager in person to get all the facts. Maybe the email came off ruder than it was meant to be because it is hard to read the tone over messages.

They may be booked, I’m booking our hair and makeup artists for November of 2020. But they sound unprofessional and rude. I wouldn’t want to do business with them at this point. Pretty Woman them. “Big mistake, big, huge!”