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KIM
Just Said Yes July 2021

Phone app issue

KIM, on June 9, 2021 at 5:01 PM Posted in Account Support 0 2
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My phone planning app does not match the online full site app. I can only see the correct info when I log on myblaptop? Is there a way to get them in sink?

2 Comments

Latest activity by David, on August 10, 2022 at 10:25 AM
  • Kaylee
    Devoted June 2026
    Kaylee ·
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    You will probably need to contact the company of resetting both devices doesn’t work
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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Kim! It sounds like you may have created two separate accounts that you're logged into. On both your app and your laptop, take a look at what email you've used to create your account!

    You can check this under: User Settings

    On your phone: open the WeddingWire planning app, click on your picture in the top right corner of the screen, then click on Settings in the drop-down menu.

    Once you've identified the account with your correct info, you can log-out on your app and log back in to the right account!

    If you need help with any of this, please reach out to our Customer Support Team at help@weddingwire.com.

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