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Just Said Yes September 2021

Photographer late on delivering photos

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Brooke, on January 30, 2022 at 8:26 AM

Hi-
So I need help on how to approach a situation with my wedding photographer. We got married 9/18/2021 & she told us 6-9 weeks for our photos to get back to us, the contract says 9 weeks. Her son went into the hospital in Oct & has asked for patience with her clients in getting photos back. COMPLETELY understandable & I have been patient & understanding of this. Her son is still in the hospital currently & I truly feel awful for their situation, HOWEVER, it has now been DOUBLE the time that she promised & there’s still no end in sight or date that I will receive my photos. She told me the photos were all done, she just hasn’t had good enough WiFi at the hospital to upload/send/whatever. but the thing is, they have a daughter at home who is the same age as the son (young pre-teens) so I know she’s at home at least half the time because she needs to be for her other daughter. So how do I politely go about getting my photos? My patience & understanding is about up

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28 Comments

Just Said Yes October 2021
Jay · on August 16, 2022 at 12:13 AM
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He has frequently told me 2 more weeks, one more week, almost ready, etc etc. And thats if I was lucky enough to get a response. He's gone months at a time with no response at all.
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Beginner May 2022
Mae · on August 16, 2022 at 12:16 AM
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Oh no! He did that to us July 11. He said 2 more weeks and the gallery should be ready. 😤 then nothing after that.
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Just Said Yes October 2021
Jay · on August 16, 2022 at 12:18 AM
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Yep I got that soooo many times. SO discouraging. I can't believe he stays in business doing this to brides!
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Just Said Yes October 2021
Jay · on August 18, 2022 at 10:49 AM
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Did you get the mass email update from him today? Very similar to the one he sent out last January. Said he’d send individual updates and never did last time.
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Beginner May 2022
Mae · on August 18, 2022 at 12:06 PM
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Omg I didn’t get an email at all!! I’ll email him right now
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Just Said Yes October 2021
Jay · on August 18, 2022 at 12:14 PM
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If you want to send me a private message with your email, I’ll forward it to you.
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Beginner May 2022
Mae · on August 18, 2022 at 12:24 PM
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I just messaged you!
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Just Said Yes August 2024
Gemma · on September 11, 2022 at 11:50 AM
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Using your example of "Would she be this understanding if payment wasn’t rendered to her if you were in an emergency situation?" doesn't make sense. Yes, she probably would be understanding. Would she expect to provide the client with less for late payment? Hardly. So why would you expect a refund unless the contract stipulates a penalty for missing an agreed deadline? Delivering the photos late is unfortunate but hardly warrants a refund of some sort.
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