My husband and I got married on October 12th. Our photographer and us had a contract stating we would get an online image proof catalog delivered within 30 days of the wedding via Pixieset and to deliver all digital files within 3-4 weeks post wedding day. I have messaged her twice now (1 text and 1 email) about the progress and both times she has not replied. The text was to see if we could get like 5 images at least so that we could get our 'Thank you' cards out in the mail. And when I emailed her it was 5 weeks after the wedding was over, wondering how things were coming. She is active daily on social media but doesn't seem to have the time to write me back. I paid her in full a month before the wedding so payment is not the issue. We had a videographer also and he was amazing at getting our highlight video to us and the rest is on its way. Thankfully from the highlight video I was able to take a still image for our cards.
But I am unsure of what to do, I don't know how my wedding images are coming. My dad thinks that there could've been issues with her equipment and she is just not responding because of it. I don't want to be mean or pushy but I have nothing but a video to post about our wedding or to share with family.
What would you do if your photographer won't respond to you and you're past your contract date, but she is still very active on social media?
