We put down a 50% refundable deposit, as directed by the caterer, to hold our wedding date until we could taste test in March. There was NO contract signed. My fiancé and I continued to meet with caterers, because we have not yet decided on who we wanted to cater our wedding. Well, we found a different option and want to go another route, so, I emailed the company for our 50% refundable deposit (as it says in the terms at the bottom of the proposal). The company owner, not only got very unprofessional and mean about not choosing them, but then went on to tell us that we didn't meet the terms and the deposit is not refundable. My mom paid on her credit card and has already put in a claim, but I'm wondering what you would do in this situation?
Here is the terms on the proposal that was sent. Nothing was signed, we only put the 50% down to hold our wedding date knowing it was refundable.