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Just Said Yes November 2019

Purchasing a Custom Domain

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Melissa, on July 5, 2019 at 3:50 PM

I purchased a custom domain almost a week ago through Wedding Wire and only received a confirmation of the purchase - $24/year and no other instructions on how to launch the custom website and link it the current wedding wire site I already built. I've reached out to their support team now twice via email which seems like the only way to contact them. No response in 6 days! Has anyone else experienced this ? When I go on the custom domain page now and search the domain I "purchased" it says available. Any suggestions on how to get this fixed or a better way to get Wedding Wire to actually provide customer support would be greatly appreciated.

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26 Comments

Just Said Yes July 2022
Raven · on July 28, 2021 at 3:48 PM
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Hi Leigh,
So quick update. I emailed help after posting here and they were quick to turn around and get things operations. I'd reach out and tell them you purchased the upgrade as well as letting them know what the domain is.
After that, if should go up shortly.
Cheers,
Raven
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Just Said Yes April 2022
Leigh · on July 28, 2021 at 4:09 PM
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Send them an email help@weddingwire.com
They got back to me and made the site go live quickly.
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Just Said Yes April 2022
Leigh · on July 28, 2021 at 4:10 PM
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Whoops I just replied same thing to you! Lol! Best wishes to you & yours and congrats, beautiful!
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Just Said Yes July 2022
Raven · on July 28, 2021 at 4:39 PM
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No worries! We all have to help each other out! Best wishes to you as well. Congrats and good luck, lovely
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Just Said Yes December 2022
Shakira · on December 30, 2021 at 11:22 AM
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My wedding domain website isn’t working. I emailed support because the email came with no instructions. Help. I don’t want to switch to the knot.
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Just Said Yes March 2022
Abigail · on January 3, 2022 at 4:18 PM
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I am still waiting on a response from wedding wire. I purchased several days ago and still haven't received an e-mail saying that my website is live. But the purchase was def. taken out of my account....this is frustrating! I need to order invites ASAP and this is holding me up. I e-mailed and created my own forum to try to get this fixed and still nothing.
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