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Master March 2011

RD Complaint Letter Sent!

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Shannon S., on March 23, 2011 at 12:28 PM

Hi all, our rehearsal dinner was messed up by the restaurant. Here's the letter I sent (I actually LOVE to write complaint letters, lol). Mr. Manager, I am writing to follow up regarding my rehearsal dinner, which took place on Friday, March 4. I am aware I should have written sooner, however with...

Hi all, our rehearsal dinner was messed up by the restaurant. Here's the letter I sent (I actually LOVE to write complaint letters, lol).

Mr. Manager,

I am writing to follow up regarding my rehearsal dinner, which took place on Friday, March 4. I am aware I should have written sooner, however with being a newlywed life often gets in the way.

While I was not the host that evening, I was the bride, and had very much looked forward to celebrating with my new family in your wonderful restaurant. Unfortunately, a reservations snafu cast a pall over the evening.

My father-in-law had reserved a private function space from 8:30 onwards. When we arrived for our reservation, we were informed another group was still in the space. We were told we could proceed upstairs and wait, as they would soon leave. The group had their bill, desserts, and coffee. Unfortunately, by my reckoning it took nearly an hour for this group to clear out. (more)

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36 Comments

Savvy October 2011
Jessica · on March 23, 2011 at 2:13 PM
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I had to log-in just to post on this! That is one of the best complaint letters i've seen! I really hope they do right by you and your family.
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VIP May 2011
Mrs. Smith · on March 23, 2011 at 3:03 PM
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Very well written!
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Master October 2010
Jaemi C. fka Jaemi S. :-) · on March 23, 2011 at 4:29 PM
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I love it! From now on you are my go to gal for complaint letters. I am great in person telling people what's up but a letter that is classy! Can't wait to hear what happens.
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VIP June 2011
Maui Bride · on March 23, 2011 at 4:36 PM
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Very well written! It's so important to take the time to write well thought out complaint letters. FH rock's at them (he flies a lot) and usually get's compensated for their mistakes. Good job! Keep us updated!
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Master September 2011
Mrs♥In♥September · on March 23, 2011 at 4:42 PM
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Very well written! Respectful and right to the point! Things need to be said if not this behavior will continue.
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Super July 2011
Kerri · on March 23, 2011 at 4:49 PM
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I really like this! I'm happy to see that you recognized that (of course) the restaurant can't control the actions of their patrons, but they are certainly responsible for your experience!
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VIP June 2011
Patricia · on March 23, 2011 at 4:57 PM
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Good letter! I'm glad you spoke up about it. Please let us know how they respond.
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VIP September 2011
Bitchasaurus · on March 23, 2011 at 5:14 PM
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I work in customer service and I can tell you that if I received your letter, you would get top priority to resolve the issue. Like you said, your letter sounds better than "I'VE BEEN WRONGED GIVE ME FREE STUFF!!!!!!!!!!!!!ELELVENTYONE!!!!" Which, sadly, I get quite often.

I can't even imagine having to go through what you went through. It makes me sick to read that.
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VIP September 2011
Bitchasaurus · on March 23, 2011 at 5:15 PM
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@Kerri, I agree.
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Super May 2011
DDDRosie · on March 23, 2011 at 6:12 PM
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Way to keep it classy and professional. So sorry your dinner was so delayed :o(
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Master July 2010
Kathy · on March 23, 2011 at 6:23 PM
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I would think that you will get a positive response to your letter. You stated the issue at hand without coming across as angry or out to get something.

Well done!
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Master October 2011
Ab · on March 23, 2011 at 7:18 PM
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Great letter! wow that made me mad and sad for you..based on your description I could imagine how horrible that would have been (well I mean as much as I could without being there myself of course). So sorry you were treated like that! :-(
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Master March 2011
Shannon S. · on March 24, 2011 at 3:22 PM
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Ugh, it's been over 24 hours and still no response. At what point do I go nuclear and start posting the letter to FB, my blog, the Washington Post food critic, etc?
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Master March 2011
Shannon S. · on March 24, 2011 at 3:33 PM
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Follow-up sent, thanks!
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VIP September 2010
Mrs. Lesenski · on March 24, 2011 at 3:38 PM
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@ Jessica, not that it matters much but SNAFU is actually an acronym, not an abbreviation. We have that problem at work ALL THE TIME.
@ Shannon - well written.... Hopefully it gets your FIL some compensation.
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VIP October 2011
Future KH · on March 24, 2011 at 3:49 PM
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Great letter! I would give them 3-5 business days to respond. That gives them time to get the letter in the right hands, for that person to do some digging into the problem and potential solutions, and reach out to you. Depending on the managerial set up, they may need to discuss with the owners or GM.
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