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Meranda
Just Said Yes January 2021

Registry Not Visible!!

Meranda, on December 17, 2020 at 2:13 PM Posted in Account Support 0 6
Registry Not Visible!! 1
We created our registry back in July. Now with only 17 days away from the wedding our guest can't find our registry. I have made our registry public, but they can't seem to find it when they type in our names on the website. Need help ASAP!! Thank you!!

6 Comments

Latest activity by WeddingWire Support Team, on December 21, 2020 at 4:45 PM
  • Michelle
    Rockstar December 2022
    Michelle ·
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    Many people just use the forums here and use other platforms for their website such as withjoy.com Is that an option? Because guests do have up to a year to purchase a gift from the registry.
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  • Meranda
    Just Said Yes January 2021
    Meranda ·
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    I sent out all the invitations with the links back in October, so everyone who has spoken to me mentioned they can't find our website or registry through weddingwire. So, I doubt I'll be able to send out 100 invitation with the new link for everyone to see before the day of the wedding especially since its so close to the holidays.
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  • Sharonda
    Super January 2021
    Sharonda ·
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    Do you have most people’s email addresses? If so, you could send an email to everyone (I would blind copy everyone) and say you’ve discovered an issue with your website and registry information and create a quick website with event info and registry info or just provide them the names of the stores at which you registered.
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  • Michelle
    Rockstar December 2022
    Michelle ·
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    Send a phonecall or email. No reason to resend invitations.
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  • Meranda
    Just Said Yes January 2021
    Meranda ·
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    Unfortunately, I didn't gather email addresses and I don't have everyone's phone number, so this could be a lesson learned here for anyone who might have the same issue. Apparently, weddingwire is having an issue with their search engine so they are trying to solve the problem now. I think I'm just going to wait and if someone asks about a registry ill direct them to the specific retailer. Otherwise, I feel it would be rude to update everyone about our registry. Im not sure, I feel like I would feel bad pushing that on people.
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Meranda, we are so sorry you are having trouble with your registry! When you have a moment, please reach out to us at help@weddingwire.com so we can take a look at this for you.

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