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J
Beginner June 2022

rsvp issue

Jessica, on March 13, 2022 at 3:04 PM Posted in Account Support 2 8
Hi everyone!
Has anyone had any issue of guests trying to RSVP but their name doesn’t show up? I’ve had 2 guests say that. It says no guests matching that name. Although they’re in the list when I look and even when I search their name they pop up.

I’m confused 🥴

8 Comments

Latest activity by Jessica, on March 15, 2022 at 10:54 AM
  • Jasmine S.
    VIP May 2022
    Jasmine S. ·
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    Is this on the WeddingWire platform? Other posters have talked about the same issue.
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  • J
    Beginner June 2022
    Jessica ·
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    Hi, yes on wedding wire
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  • Paige
    VIP October 2022
    Paige ·
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    I've had that issue. I think for at least some guests, if they're linked to another guest then only the one who was put in first will show up. Once we send out invites I'm planning to put something on the RSVP page that says something like "Please contact X if you are unable to RSVP here." Then I guess you'd just have to put them in on your end.

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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Jessica! Sometimes there's an issue if guests add an extra space after their last name - I'd tell them to try searching just by last name with no extra spaces!!

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  • J
    Beginner June 2022
    Jessica ·
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    Oh I see. When you say extra spaces, is it when I entered them on the list or when their typing in their name?
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  • J
    Beginner June 2022
    Jessica ·
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    Hmm that’s interesting. I like your verbiage to add to the site. Thanks for your reply! See Lynnie’s reply about extra spaces.
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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    When your guests are typing in their name!!

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  • J
    Beginner June 2022
    Jessica ·
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    Thank you this is a big help! I tried it and had one of my guests try it and this is what seems to be the issue. Thank you again so much!
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