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Kayla
Just Said Yes August 2021

rsvp Troubles for Guests

Kayla, on July 10, 2021 at 4:19 PM Posted in Account Support 0 5

Quite a few of our guests are experiencing troubles while trying to rsvp. When they enter their names in the search bar, they "can't be found", even if all spelling is correct and they are entered correctly in our guest list on the app. Weirdly, I will go on our website as a guest, enter the name, and it will pop up just fine. Anybody else experiencing this issue? Or know how to fix it?

5 Comments

Latest activity by Brooke, on August 8, 2021 at 12:55 PM
  • Monica
    Devoted August 2021
    Monica ·
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    Yes! This happened to us too. Check if they are putting in two names for the first name section (ie jack and Jill) instead of just Jill. I think that was my fault from how I addressed the envelope instead of putting Jack Smith and Jill Smith, etc.


    I've been telling people who have trouble to put in either just last name or just first name and click on themselves from there and that has seemed to work!
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  • Kayla
    Just Said Yes August 2021
    Kayla ·
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    That is great advice, thank you!! I ended up also writing a note on the website to reach out if they have trouble. But I will be sure to spread this info! Thanks again!
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  • Brooke
    Just Said Yes October 2021
    Brooke ·
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    I’m also having the same issue, but it doesn’t work for me. I did upload our guest list, and even added their plus 1’s. Nothing comes up. Also, can people choose their meals on the site too? Please help! Thanks!
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  • Kayla
    Just Said Yes August 2021
    Kayla ·
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    Weird! Did you enter the names in manually or upload some sort of file? I had to do ours manually. Also, make sure that the “wedding” button is clicked to on (green) under their name, I noticed some of our guests were randomly turned off so they weren’t showing up on the website. I had to go back in and manually select that they were invited to the wedding. Here’s a photo so it makes more sense lol and they should be able to choose meals! I think you have to enter the meal options within the guest list section of the app? We are doing buffet style so we didn’t use that feature, but I do remember seeing where you can enter the info! rsvp Troubles for Guests 1

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  • Brooke
    Just Said Yes October 2021
    Brooke ·
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    Thank you, Kayla!! I finally got it to work. I appreciate the help!!
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