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Stef Allen and Greg Dearden
Just Said Yes June 2018

Search for my website in couple find

Stef Allen and Greg Dearden, on February 12, 2018 at 1:27 PM Posted in Account Support 1 15

Can anyone help me as to why when I search my name or FH's name in the couple search neither of our names come up. I have us both as users so one should come up

15 Comments

Latest activity by Kelnesha, on August 29, 2021 at 12:18 AM
  • earias
    Champion December 2017
    earias ·
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    Do you have your settings set so that you don't come up in a search or set to private?

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  • Lynnie
    WeddingWire Administrator October 2016
    Lynnie ·
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    Hi Stef! If you want to be searchable in the couples directory - make sure you have a public profile and that your wedding website is not password-protected. If you have any other trouble please reach out to our support team at support@weddingwire.com!

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  • E
    Just Said Yes June 2019
    Emily Greenwald ·
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    Where is this setting? I am having the same problem.

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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Emily! Please reach out our Support Team at support@weddingwire.com so we can further assist you with your wedding website search. We look forward to hearing from you!

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  • Shelagh
    Just Said Yes June 2019
    Shelagh ·
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    I have the same problem. Frustrating.
    • Reply
  • Rich
    Just Said Yes September 2019
    Rich ·
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    We are having the same issue, and we emailed support but haven't heard any word from them and it's been almost a week.
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Rich! I wasn't able to locate an email about your account within our system. If you don't mind emailing help@weddingwire.com again, we can have our Development Team look further into your website issue!

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  • Shelagh
    Just Said Yes June 2019
    Shelagh ·
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    I emailed support and they said they couldn’t explain why it was happening either and that I should just send people a link directly. I felt that was an inadequate response but i think it’s still in “beta phase.”
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  • Devan Allred
    Just Said Yes September 2019
    Devan Allred ·
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    A few months ago i was able to search my name and our website would show up now nothing I have already printed our invitations with information to rsvp on the website however now no one can find it
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  • Kori & Daniel
    Dedicated September 2020
    Kori & Daniel ·
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    A friend and I had the same issue! neither of us could find one another and we had no password with a public account. We were able to add one another by finding a Discussion one of us wrote in and added each other that way!! Only takes 1 minute or less if you posted recently!!!

    • Reply
  • Olivia
    Just Said Yes November 2020
    Olivia ·
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    Hi there Kori,

    Could you add me? I have no idea how to do that!


    Thanks,

    Olivia Varner

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  • Jo
    WeddingWire Administrator May 2015
    Jo ·
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    Hi Olivia! Are you having trouble helping guests find your wedding website, like the first posters in this thread, or are you having trouble adding friends within the WeddingWire community like Kori was talking about? Either way we can help get this straightened out!

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  • H
    Just Said Yes March 2021
    Hannah ·
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    I've had the same problem. When I emailed support, this was the response I got. Had I known this before, I would have made my website on the Knot or another platform.

    "We are currently experiencing an issue with our website search function on the WeddingWire homepage. Our Development Team is aware of the issue and working to fix it as we speak, however, we do not have a timeline for the issue. In the meantime, we recommend that you provide your guests with your direct wedding website URL to avoid any confusion."

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  • BRITTANY.
    Just Said Yes November 2021
    BRITTANY. ·
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    Hello I am looking for a photographer for February 4th 2022. I need leads. Thanks.
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  • Kelnesha
    Just Said Yes February 2022
    Kelnesha ·
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    I'm having the same issue now. I thought by Aug. 2021 all these issues would be resolved. I really don't feel like creating a new website on another site, but I can't expect my older guests to type a whole url. It's already hard enough to get them to search.

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