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Angel
March 2022

serious problem need help!!!!

Angel, on January 28, 2022 at 12:04 PM Posted in Wedding Ceremony 0 4
My wedding venue called me 60 days prior to my wedding date to tell my my ceremony location inside their hotel is under construction because they are adding on to the hotel! Not once was I ever informed prior to signing my contract that my space would be altered or renovated. They claim this was not the plan and they were just informed a week ago however the date for them to be complete with renovations was 7 days before my wedding day but now they are 10 days behind on construction which is the only reason I think I found out about the renovation bc now my space won’t be available at all! Idk what to do! They only want to make this right and give us what we asked for if I choose to get married in the alternative space they have offered me. The alternative space I choose they claim is an issue bc there is another wedding in the next room and they are concerned about privacy but I don’t feel that is my issue. I’m not happy with the whole thing and have cried for two days as we choose this hotel for the ceremony and reception based on our original space they are now renovating. I feel we should get to choose our alternative space and get what we want based on their unprofessional character not only if we let them choose our ceremony space. We paid ALOT of money to this hotel . Someone please help!

4 Comments

Latest activity by Jacks, on January 29, 2022 at 2:44 AM
  • Bridget
    Savvy October 2023
    Bridget ·
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    I'm sorry that you are going through that! So, just to clarify, they are offering you only one alternative, and you have found another alternative that they don't want to let you use?

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  • Shannon
    Super July 2022
    Shannon ·
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    Oh no! First of all, the venue is not being honest with you that they just found out about the renovation.
    My fiancé works in a construction related industry and due to labor shortages and issues at the ports, among a list of other problems, lead times to receive materials are 3-4 months. They couldn’t have begun construction without materials so they knew this for a few months without telling you. Maybe you could have found another venue in that time.
    My venue contract states the name of specific rooms assigned to the ceremony and reception in which I have signed. Check your contract. The venue is responsible to have that space available. I’m just not sure what can be done as it’s so close to your date. Good luck.
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  • Katie
    VIP August 2020
    Katie ·
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    Angel, I’m so sorry this is happening to you!! How frustrating!! Is the alternative space one you could maybe see having your wedding? If possible, they can do an upgrade to your package as compensation if you choose the alternative space - upgraded chairs, charger plates, ice sculpture?
    I feel your pain as I was there myself- 10 days before our wedding we found out the ceremony space was not possible (long story!). I found a rooftop space above the hotel we were all staying at (not my second choice of ceremony space or my third!) and redesigned our entire ceremony in 10 days. I have never experienced stress like that. But - we absolutely loved how it turned out thanks to our amazing florist!! I can’t imagine it any other way now. I hope this gives you some hope and let us know how it goes!! ❤️❤️❤️
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  • Jacks
    Rockstar November 2054
    Jacks ·
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    Wow I'm really sad for you. First look at your contract. Everything after that depends on the wording in it.

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