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Just Said Yes September 2019

Site not working for mobile webpages

Chris, on March 26, 2019 at 3:23 PM Posted in Account Support 0 3

Using the site works fine on a laptop but is broken on a phone. For example, the laptop version is using https://www.weddingwire.us/website/mywedding , where the domain starts with www. and ends with .us. However if you type this into safari on your phone it will redirect you to the mobile version of this site https://m.weddingwire.com/website/mywedding , and now it starts with m. and ends with .com

If you type in the top address (where 'mywedding' is your site) on your phone you will be redirected to the mobile version and land on your welcome page. If you click the drop down icon and then click on a different page, like the events page, you will get a blank page saying safari cannot open your page. This is b/c it is the wrong address! It should be https://m.weddingwire.com/website/mywedding/events-2 but instead it is https://m.weddingwire.us/website/mywedding/events-2. If you'll notice that they are using the .us ending and not the .com ending!

So wedding wire needs to fix this right away!!!!!!!!

3 Comments

Latest activity by WeddingWire Support Team, on March 27, 2019 at 2:24 PM
  • Amanda
    Just Said Yes May 2019
    Amanda ·
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    This is what my page is doing! I messaged the help center earlier! My website will pull up, but when clicking on one of the top left drop down links it’s just a blank page. It will eventually say the link doesn’t work! I hope they fix it soon!
    • Reply
  • Amanda
    Just Said Yes May 2019
    Amanda ·
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    I just went into my website and tried again. Again was blank changed the us to com and it worked! You’re a genius! Now I hope they fix it soon!
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Chris! Thanks for posting this. Our Development Team is working to fix this issue as soon as possible. Please don't hestiate to reach out to our Support Team at support@weddingwire.com if you have any additional questions!

    • Reply

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