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Dedicated June 2019

Snapchat Filter Set Up

Libby, on June 21, 2019 at 9:23 AM Posted in Account Support 0 2

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Hey ladies! I am down to the wire here!
Last night I tried to set up the Snapchat Filter for our wedding, tomorrow! All the processing information went through fine, but the page still says "working.." -- has anyone had this problem? Will the filter still be there?
I've tried to locate a numer to contact the WeddingWire associates but can't find anything.

Any help would be SOOOOO appreciated.

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2 Comments

Latest activity by Rachael, on June 21, 2019 at 11:31 PM

WeddingWire Administrator March 2023
WeddingWire Support Team · on June 21, 2019 at 5:53 PM
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Hi Libby! We have had some reports of issues with the complete purchase page for Snapchat Geofilters. Please try to clear your cache with the steps at the link below and try your purchase again. Your Geofilter purchase has not been completed until your receive a confirmation email.
https://engagedsupport.weddingwire.com/hc/en-us/articles/115003776886-Clearing-Cache
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Expert October 2019
Rachael · on June 21, 2019 at 11:31 PM
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I don't have any help for you, just well wishes!! I started making a draft for mine a while ago, but lately any time I try to open my draft to make any changes, it just crashes my app, so I can't even look at the purchase page. Here's hoping it gets working for both of us, and quick!!
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