My reception venue is also the hotel where everyone is staying, and they included a "discounted rate" for all our guests at $99/night. Last night, I was booking myself a room for 2 extra nights and happened upon the current price of $70/night. Why are my guests paying $99 if they could all cancel their reservations (they still have another week to cancel) and book at the lower rate?
I'm trying to get the sales director on the phone, but he's really busy. How would you handle this?