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Just Said Yes June 2021

The Knot Custom Domain prevails over the Wedding Wire

Leslie, on December 2, 2020 at 6:54 PM Posted in Account Support 2 5
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There’s no competition between the Knot and Wedding Wire when it comes to custom domain implementation. The Knot is so much better when it comes to setting up a custom domain for your wedding website. I purchased a custom domain via Wedding Wire and it has yet to work. I haven’t received any instructions, nor did I know that the transaction went through. After searching this forum and googling, I realized that many have waited for weeks to months to get their domains. Such a poor business practice. What a shame. I was, however, able to go to the Knot and purchase another domain and it was working within minutes. There is no excuse for this. Why isn’t the Wedding Wire’s so seamless? It should not be this complicated or take this long in 2020. I’d really like my money back from Wedding Wire. I hope all that see this and want a custom domain take heed. Don’t use the Wedding Wire.

5 Comments

Latest activity by Allie, on December 3, 2020 at 11:32 AM
  • Michelle
    Rockstar December 2022
    Michelle ·
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    There are many wedding website options available with domain customization and zero glitches. Withjoy, Wix, Minted, just name a few.
    • Reply
  • Sexypoodle
    Master October 2021
    Sexypoodle ·
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    Glad that worked out for you. We used neither of those companies and have not had any issues.
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  • Sylvia
    Devoted September 2021
    Sylvia ·
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    We created a custom domain through wedding wire. No issues. Domain was live within 5 minutes and people have been able to access it super easily.
    Everyone has different experiences. May not be the best option for some. But it does work for others.
    Use what works for you. I understand your frustration though, I’d want something to work effectively if I paid for it.
    • Reply
  • Mrs. Spring
    Master April 2021
    Mrs. Spring ·
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    Wow I did not realize that. We decided to opt out of that completely.
    • Reply
  • Allie
    VIP November 2021
    Allie ·
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    Have you tried reaching out to them directly rather than post here? A more direct complaint may get a better response in case they don’t check these.
    • Reply

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