Unhappy with Wedding Caterer/food

So, I did a tasting with my caterer and took photos of the food. The caterer also posted pictures of the food on social media, before the wedding, with a description of the exact menu items they had cooked up for us the day of the tasting. On the wedding day, the pasta dish did not look or taste like what was described on our contract or in any of the photos. It was completely different (still good though). A few days later, when we paid the remainder of our deposit, I brought it up figuring there must have been some logical explanation. I wasn’t complaining or asking for anything back, but a lot of people noticed and it made me wonder. They spoke to the chef who insisted it was as described. When I showed a few people the picture they posted on social media, they all agreed it wasn’t what was served at all - different pasta sauce and missing half the ingredients. I felt like I was in the twilight zone. We let it go because it didn’t really matter, but I felt like they were overly defensive about something that wasn’t a big deal. Some friends of mine described similar experiences in speaking to vendors about service and quality in that vendors became REALLY defensive when approached about issues.

All this to say, if you are going to speak to the caterer about the food, I think you should have all your bases covered like images of the food (maybe it was soggy and/or undercooked), pictures of the setup showing there was no equipment to keep the food warm (maybe the photographer got some shots of it in the background), a few people willing to vouch for the poor quality of the food, etc. I would handle it delicately with the caterer, but definitely have any and all evidence available as you didn’t do a tasting beforehand and they could bring that up (unless they don’t do tastings at all) and it’s been several weeks since the wedding. I definitely think a negative and honest review is helpful for future couples getting married, but maybe hold off until after you’ve spoken to them.

Wow!! So sorry this happened to you! I would definitely speak to the person in charge, preferably the owner, and mention specifics of the food (and service). See what they have to say or what they will do to remedy your disappointment. Depending on their response, then I would go to the bad review idea. Post everywhere! lol

I would definitely contact them! I would be really upset if my guests were served cold food esp with how much it costs.

I went with a caterer haille jane in Madison Georgia for daughters gorgeous wedding. Everything went off great, but catering was awful. Over 30 people no filet of beef (contracted for over 180). Cold shrimp (owner disputes but was not present).


All admitted to and apologies ( I can’t get my daughter’s wedding dinner back). She makes a weak offer to settle even though she admits all of it and offers to do a party at my house-please, you just ruined my daughters wedding.
Countered her offer and no response despite repeated request for a counter. She disputed my knot and wedding wire reviews but will not say why. Highly unprofessional person. Go elsewhere! Everything else was great. Not the food

Also, tasting was fabulous. Not dinner

View Quoted Comment Because this is a very old post, you will get more exposure by creating a new post. Also, write a review on Yelp which doesn’t allow vendors to have reviews removed and is more objective overall.

View Quoted Comment When will my review be posted?