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June 2021

Unprofessional Society

Dj Tanner, on May 12, 2021 at 2:03 PM Posted in Planning 0 9
This is just a rant. Kind of long so thanks to whoever is reading. just sort of stressed. I feel like professionalism in the wedding industry is very hard to find. Across-the-board from seamstresses to vendors to venues.


Also to note, what I’m about to rant is not going to be “get what you pay for “ type of situations either. My fiancé and I did tons of research and we initially got engaged and we planned a year and a half out because we wanted to budget properly and to only hire the best of the best in our state. When we first started dating 10 years ago we were at some points struggling to make ends meet and giving it all we had to work hard towards a better life to get to where we are now financially. so when we started talking about wedding planning we knew we were going to have what we feel will be our dream wedding.
My wedding is like 22 days away or something. Throughout this entire process, the only person that I can unequivocally say was/is wonderful and professional is my DJ! And yes we plan on tipping him an extra 1k at the end of the night and no not just because we saved more money than we expected for the whole wedding, but because my DJ truly has been thee best professional throughout our process.
I’m really not a demanding person at all! But as an example, I called my seamstress today because I still have the hem and the bustle to be done. She Completely didn’t even know what else needed to be done with my dress. She did say that the first half has been completed as far as sleeves go, but never called me to schedule my next fitting and basically with so little words said if I hadn’t called she wasn’t going to call me because of how busy she is.(another one that’s supposedly the best in the state). She then tells me my hem and bustle have to be done separately, with separate fittings and she doesn’t know if she will ‘have enough time to do my bustle but she’ll try”!!!! I have a second dress for dancing so at this point I’m about ready to say forget the bustle.
With my second dress I got, I initially ordered my dress I knew what size I would need, and even tried on the same size/designer similar dress at the store. The girl who measured me measured me a whopping three sizes bigger than what I knew I was/needed. When I said ‘ but this is my size and this dress fits me perfectly(when I had on the comparable dress) she said well then we should get the next size up just to be on the safe side. As suggested by the pros, I get the next size up and it came in and I tried it on and of course it’s big, so now they have to alter it down to the initial size that I said I should get on top of all of the other alterations it needs as far as hemming. And now I have to spend more money when I could’ve just gotten the proper size in the first place. Thank God I didn’t order the size she suggested initially from her measurements!
Next up is my fiancé‘s shirt. Different place. ‘supposedly so good’. He got a custom shirt made with his initials on it etc. it came in, and they never called him when it came in. He had to call them. He then goes and tries it on and it is super huge! So they did alterations. It took them a while it seemed so he finally decided to call them. They initially had no idea where his shirt was. They found it and then called him and said oh yeah it’s done you can come pick it up it’s been done for a while! He goes to pick it up and it still needed more to be done! They then tell him OK we will try to squeeze it in in time for your wedding!
We planned on doing DIY floral and we still are, but we had so much money left over that we saved for the wedding that I wanted to get a floral consultation because it would’ve been one less thing we would’ve had to worry about. Went in to inquire and they said sure we will call you to set up a consultation for Saturday. They never called. figured at that point it would be much less stressful to continue with our diy plan for all floral as I’m obviously more reliable than the professionals.
My venue has been a pain this entire time with various things. Videographer completely blew off an appointment and pulled no call and didn’t even acknowledge they missed the appointment they requested btw. When I asked them ‘if I wrote down the time wrong(trying to be nice), they said ‘oh yeah sry bout that, anywho...’
I don’t know, I just feel like in this day and age it’s very difficult to find professionals.
Even at the beginning of our planning there were many other places that outright didn’t even return calls or were total flakes or just outright rude.
After all is said and done, it’s just been an overall shocking experience.
I know my wedding is going to be amazing, but everything would’ve been a lot less stressful if people were more professional.

9 Comments

Latest activity by Lisa, on May 12, 2021 at 5:15 PM
  • devotedlydavis
    Expert March 2022
    devotedlydavis ·
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    Customer service is definitely a lost art. So glad to hear that you'll be thanking your DJ for providing great service; I think part of the problem is that vendors aren't always thanked/appreciated for providing good service. I'm not excusing their behavior by any means - I would be as frustrated as you are.

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  • Scandalousrandallous
    Devoted July 2023
    Scandalousrandallous ·
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    I absolutely agree. I can't tell if people just don't want to work right now cuz of unemployment benefits or if those working are so popular they don't have to care....
    My venue has totally reasonable decor packages that weren't even offered, I asked some permitting questions in a local photography group and got bombarded with offers about how they're great deals and others are bad or they were willing to trespass and break laws?? No thanks! I'm totally dreading dealing with the hotel comcierge next 😩
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  • Brigitte
    Dedicated May 2021
    Brigitte ·
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    Those all sound like nightmare situations and I'm so sorry you are going through all of that! My only advice is to make sure you leave reviews for all of these businesses and share your experiences so you can warn other customers. I used Google reviews when choosing all of our vendors because it's very difficult for businesses to have bad reviews removed from there, so I would write your review there!

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  • E
    Super July 2023
    Eniale ·
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    I feel like this is due to a couple of things. From what I saw on the "other side" of weddings:

    1. There are many wedding professional jobs that I believe people think anyone can do. If you've got a camera and Photoshop, well, you're just one step away from being a wedding photographer, right? Well... no. Planners, photographers, videographers, and DJs, in my experience, tend to be viewed as "anyone can be one, you just need the equipment." But it really isn't that simple. So much more goes into doing these jobs professionally, from meetings with couples to how you're dressed (I have been appalled at how I have seen some photographers and planners dress) to how you handle wedding guests, whose expectations tend to be higher than most people are used to dealing with. Venues also often hire just "office people" to man their phones, as opposed to service professionals - they think, well you just have to answer the phone... NO. Brides will call with questions and concerns. You need a customer service professional answering the phone every day that you are taking calls, not just whenever your event coordinator comes in.

    2. Some vendors view themselves as "essential" and therefore don't think they have to be service-minded. Seamstresses know they offer a highly specialized, skilled service you can't find just anywhere. They also know how much brides stress about their dresses, and how much fear bridal media has put in them about taking their dress to someone who doesn't specialize in bridal gown alterations. So, what incentive do they have for being professional? The way they see it, they're going to get the business regardless. Same with venues - they know people aren't having weddings without the venue, so "whatever." I've even seen this from high-priced photographers, whose attitude is basically "brides who want my work will put up with me."

    3. Some vendors either got into weddings only because they can pay well, so they don't really care, or they were passionate when they started and have become jaded.

    I've definitely seen all of this among colleagues, and it's sad.

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  • Ava
    VIP May 2022
    Ava ·
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    Oh my gosh, this all sounds so very stressful and irritating! I’m so sorry this has been your experience! My mom insisted we hire “the best” wedding planning/coordinating team in the area. At first I thought it was silly and a waste of money, and that it may rob me of the “hands on” wedding planning experience. But after hearing about these experiences, I have a newfound appreciation for them! I have no idea if any of these hiccups have happened since the coordinators handle all our vendor’s deadlines and they are the ones regularly following up with them. Guess mom did know best after all! LOL
    It’s so exciting you are in the final countdown though! Despite everything, you are going to have an amazing wedding!!
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  • D
    June 2021
    Dj Tanner ·
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    Funny you say this they definitely do delete reviews. I always thought that was a myth, but I’m starting to realize more and more that it is very factual. I had noticed that my venue and many other venues and vendors since 2019(when I booked my wedding) on here as well as other review platforms still have the same amount of reviews since 2019. Any new reviews are only like 1 or 2 newish ones. I find it hard to believe that all of these places hardly get any reviews. I know that 2020 was sort of a wash for weddings, but they were still taking place. So it’s hard to believe that no one does reviews.
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  • D
    June 2021
    Dj Tanner ·
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    Yes, all of this makes 100% sense. Sad.
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  • Courtney
    Expert September 2022
    Courtney ·
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    I am so sorry to hear about this. In wedding industry there really is no room for bad service, this is one day you'll get in your life, and to not get the best service possible is unacceptable. There's a reason they charge a premium price, and if they're not going to deliver that premium service it's unacceptable.

    From a seamstress point of view, I know a lot of them get bogged down this time of year, but they shouldn't take on more than they can handle and push the burden of follow-up onto you as the bride.

    For everyone else the lack of communication is simply intolerable. When I worked for venues we had a requirement of responding in 24 hours. If we were gone for more than that (home for a weekend) we put an out of office on letting people know we were out and we'd get back as soon as we could. Anything less can cause a lot of unnecessary anxiety.

    Ultimately the best thing you can do is keep your receipts and post those reviews to google and yelp where they can't just be taken down. On weddingwire and the knot you can leave the review and if it gets taken down report it to wedding wire. They can't just remove reviews as fraudulent when they're not. There are some consequences for it, unfortunately you just have to remain diligent.

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  • Lisa
    Super October 2021
    Lisa ·
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    I'm sorry to hear about this and it seems super stressful! I think generall0y (wedding industry and otherwise), speaking customer service has declined for one reason or another, even before the pandemic.

    I'm happy to say that so far, since March 2019 when we starting planning, we've had great customer service from our vendors. Sometimes I feel like the process has been too easy, but I am grateful and not stressed!

    Hoping your last few weeks are less stressful and things go as lose to as planned as possible!

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