Hi, I entered into a contract with a decorator last year for my June 2021 wedding. To date, she's been paid over $4,000. For a combination of reasons including failure on her part to demonstrate that she could reliably perform on wedding day and COVID-related wedding matters, I notified her that I would be cancelling. Her contract states that cancellation can be submitted in writing (which I did) and "if cancellation is submitted after 60 days before the event, 50% of the deposits are forfeited". I submitted written cancellation well before 60 days prior to the event date and have confirmation from the vendor that she received this cancellation notice before 60 days. It has been over a month since I cancelled and she has not returned any of the money I've paid so far. I've been patient and have even tried to work with the vendor to work out a plan to refund the monies paid in installments (I know that past year and a half has been tough and I would never demand such a large sum back at once) but she has ignored my attempts to work through this amicably and I am growing increasingly more frustrated by the day.
Has anyone else experienced issues with vendor cancellation clauses and, if so, how did you deal with it? Has anyone ever had to take the legal route in an instance like this?
