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Jillian
Savvy September 2021

Vendor Issue

Jillian, on August 9, 2021 at 5:22 PM Posted in Planning 0 8
Is anyone else having issues with vendors not getting back to them? I figured there would be a delay with so many weddings going on and they are overwhelmed. I am completely understanding of that too. However with our wedding being next month I have things I’m trying to finalize and not getting responses. We hired and made the deposit for our cake vendor in May. She said she would give a design sketch the following week or two. I never saw it but ok, things have gotten busy so I let it slide. I reached out again in May to show her a design I really liked and if she could do something similar if she didn’t already design one. She got back to me a couple days later and said she would have sketches the following week. It’s now a month before the wedding and I still don’t know what the cake will look like. I only really care because I know the final cake design could change the initial quote she gave us. I reached out to her last week and still have not heard anything.


I’m also having similar issues with two other vendors I need to finalize things with. One of them we need to schedule a tasting and they take weeks to get back to me. Luckily we haven’t put any money down for it yet. The other is our beverage service.
I guess I’m just looking for advice on what to do and if anyone has had similar issues? It’s hard not to get frustrated when you’re trying to finish things but it feels like your vendors don’t care.

8 Comments

Latest activity by Clarissa, on August 10, 2021 at 10:41 AM
  • Sarah
    Master September 2019
    Sarah ·
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    This sounds crazy! Does the baker have a physical location? If so, I’d be stopping by ASAP to get a design confirmed. Any other vendors, if you have no contract, move on and find someone else. If you do have a contract, check it to see if it has dates for finalizing things and if it doesn’t, call/e-mail/stop by every day until they get back to you. A month out, everything should be 100% finalized.
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  • Thinn
    Devoted September 2021
    Thinn ·
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    I don’t think that’s acceptable. I would have so much anxiety. My vendors typically get back to me in a few days. Every now and again, they would miss an email and I’ll have to follow up but that doesn’t happen often and most of them will get back to me. Especially since my date is a little over a month away.
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  • I
    Expert August 2021
    Ingrid ·
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    Yes!!

    When we started the vendor search it was like pulling teeth to get a vendor respond and this was pre-COVID. I assume they are overwhelmed with two years of weddings happening in 1 year. Stay on top of your emails to the vendors you are trying to get a hold of, send follow-up's with your original email in your follow-up email.

    Stay positive, don't let this stress you out too much!

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  • Suzie
    Super October 2021
    Suzie ·
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    Get on them every day until they respond. There’s no excuse to ignore people that long. A month out is vital, you’ll need to be confirming things with your venue in like 2 weeks. Call them or stop by in person. You’re paying them for a service, they need to respond, or you need to find new vendors. Good luck!
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  • Jenine
    Beginner June 2022
    Jenine ·
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    Yes we are having similar issues just trying to obtain vendors to hire. We are planning a destination wedding and can’t fly there every time we want. Not getting married until a year from now but I have gotten feedback from some vendors that are responding saying they are a bit swamped with rescheduling weddings and new wedding from Covid. Best of luck to you!
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  • Chloe
    Devoted February 2022
    Chloe ·
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    Yes, we're having the same problems. A florist promised that they would send us a quote within two weeks. After those two weeks, I reached out with a reminder. And then another one a week later. Finally the quote came, and it was almost the double of our budget (which she knew, she just changed and added things until it was way over). I reached out again asking her to correct it as discussed and never received their answer... We went with another florist who didn't have this creative vibe, but who was way more reliable and I'm sure it'll still look nice. Shopping for cake vendors is going much the same way - you agree a date and time for a call and then no-one calls... Some never answer. Some answer weeks later. Our venue needed almost a month to finally send us the booking confirmation. Still haven't received the invoice for our deposit.
    They are all a bit overwhelmed at the moment, but it's still really frustrating, especially as we want to book all important vendors to see how much we have left in our budget and then decide on the less important things. We've decided that we will go with the most punctual and reliable vendor each time. Some of them see themselves as "artists" and get completely overwhelmed by day-to-day stuff. Honestly it's more important for me to know that they will be there, will be punctual and won't forget anything on the day. Some are better than others, but it's not worth the stress of having to wonder if your photographer will get there on time or if he double-booked by mistake.
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  • Liz W
    Dedicated October 2021
    Liz W ·
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    We've had a couple vendors that have been complete nightmares and I'm completely convinced they won't do what is needed for the wedding. Our shuttle place has pretty much ghosted me, and even before now it took them MONTHS to get back to me. The owner is our venue coordinator's brother, so I'm only 60% concerned about that not happening since it'll be on her as well. haha The men's suits, on the other hand...my fiancé has texted, called, and emailed the guy every day for 2 weeks and the guy refuses to get back to him. My fiancé's suit, his Best Man's suit, both my brother's suits, and my dad's suit are all there. The guy said they were ready to pick up almost a month ago, but now he won't respond for us to set up a time to go get them. And we can't just stop by--he runs his business by appointment only, so he's not there all the time. The closer we get to our wedding day the more my anxiety skyrockets.

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  • Clarissa
    Super October 2021
    Clarissa ·
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    Yes. I literally just had the same issue with a vendor. I’ve switched several managers over the year due to some leaving and Covid. Some are good and this current one not so good. It took me reaching out to another manager to light a fire under his butt. My family does a lot of work with them and provides them with a ton of business. So I know they do great work just wish all their managers would be consistent.
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