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Giuliana
Just Said Yes September 2023

Vendor red flags?

Giuliana, on June 9, 2022 at 1:37 PM Posted in Community Conversations 0 14
I can not tell when I am being too kind to a vendor or too demanding. I’m not sure how to gauge my expectations! I want to be understanding of small businesses, independent owner/operators, who may have families or other jobs! But also I am an anxious person with high expectations. Here’s my current situation: I found a photographer for the right price and I love her work. I have been trying to email back and forth with her but I feel like her response time is very slow and I’m not sure if that is a red flag or not. I know this is a busy time of year, and my wedding Isn’t until 9/2023. It usually takes her 3-5 days to respond to emails. What is normal? I would expect max 48 hours to respond to short questions that do not require additional research, because that’s how I operate. Am I being too much? It is very okay if the answer to my questions is that I need to chill a little. Where is the line here in vendor communication timelines? I don’t want to let things slide or be too lax and then in the weeks leading up to my wedding be pulling my hair out with stress because my vendors aren’t communicating with me.

14 Comments

Latest activity by Michelle, on June 10, 2022 at 11:37 AM
  • Lisa
    Rockstar July 2022
    Lisa ·
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    I think 3-5 days response time is reasonable! If it took her longer than a week to respond each time, I think that would be a little more concerning. Phone communication might be a way to get a quicker response going forward? If you communicate with her through phone, I would also send a follow up email after each phone call to recap what was discussed.
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  • Brittany
    Devoted October 2022
    Brittany ·
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    3-5 days response time is normal and completely reasonable, especially with it being wedding season AND your wedding being over a year away. The way you operate is not the way the rest of us operate.

    If you want peace of mind, you could just ask her what her business's response time for emails is. Maybe tell her you're making a spreadsheet of vendors and want to write down the average response time is so your expectations are set.

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  • Imani
    Master July 2022
    Imani ·
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    Yes 3-5 business days is reasonable especially with this time of year. Also, 48 hours isn’t technically 2 days as they close. We normally say 48 business hours, just to set the expectation. Like Lisa said, maybe a phone call might be the better option since it’s a short response you’re looking for.
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  • Michelle
    Rockstar December 2022
    Michelle ·
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    Are you contacting them directly from their official websites? Keeping in mind that it is currently wedding season, they should respond to a quote request within 3 business days. If they don’t, move on. If you get vague answers or they don’t have pricing listed online, move on. They are higher maintenance and out of your budget. If they require you to sign a contract and put down a deposit before you are able to see/taste an in person sampling of their work, move on.



    Also, it’s not unreasonable for anyone to shop for vendors 12+ months out. Especially since Covid put so many weddings on hold. And many vendors are very popular and book up quickly so if you don’t grab them when their calendar opens, their one available weekend will not coincide with your venue availability. Vendors are aware of this.
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  • Giuliana
    Just Said Yes September 2023
    Giuliana ·
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    Your reminder about business hours was so helpful for me to keep a good perspective! thank you Smiley smile

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  • Giuliana
    Just Said Yes September 2023
    Giuliana ·
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    It is important for me to remember that the way I operate is not the way other do, and that is okay! Thank you for the reminder Smiley smile

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  • Imani
    Master July 2022
    Imani ·
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    You’re most welcome!
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  • Giuliana
    Just Said Yes September 2023
    Giuliana ·
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    Thank you for your perspective. Some vendors have been getting back to me from their website inquiry forms and direct emails in less than 12 - 24 hours, other a few days. It is all so different and it is hard to determine what the norm is. I have a vendor I inquired with via their website this morning and by this afternoon he is already asking me if I'm ready to go ahead and book. Ah! Thank you also for the affirmation that it is OK to be shopping for vendors this early. I like to do a lot of research and comparisons, and my FH and parents don't realize the current booking/scheduling landscape.

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  • Alyssa
    Super October 2023
    Alyssa ·
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    My wedding is October 2023, so far the vendors I've contacted have had 24 or less response time. If someone took more than 3 days I really didn't want to use them. But that's just my opinion. Apparently I expect too much lol.
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  • Shannon
    Super July 2022
    Shannon ·
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    Set up a phone call with the photographer to discuss all of your questions. It’s much easier than emailing back and forth and waiting for responses.
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  • Mrs. Coakley
    Master June 2017
    Mrs. Coakley ·
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    You are correct in that busy season is getting underway. If this photographer is particularly popular, 3-5 days isn't totally unreasonable given your wedding is over a year away. You can always try to set up a meeting to discuss your wants with them! But i don't think its unreasonable no. I think red flags would be more like, no response for over 2 weeks, asking for money off the books, no written contract, things of that nature are red flags. I think you're okay!

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  • Bird
    Super June 2021
    Bird ·
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    Maybe the photographer is not good with emails and would work better with phone calls. I know my photographer was the opposite of tech savvy haha but he was an artist and he did a great job with our photos
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  • M
    Dedicated July 2021
    MaryElena ·
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    3-5 business days is reasonable especially because your wedding is next year. Emails can potentially get thrown into the spam folder. If you haven’t heard back in over 1 week, check that folder first. Your questions and concerns are valuable to your vendors. A phone call or meeting might be easier for both parties. This is your wedding day, you should have high expectations but don’t stress the small stuff. I’m sure your photos will be breathtaking.
    Best wishes!
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  • M
    VIP August 2021
    Michelle ·
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    Do you have a contract yet? What are these back and forth questions, that cannot be answered by the website? So this may not be you, but my husband likes to have multiple conversations, but he is a more response person. I try to remind him that others are busy and there are no emergency phone calls needed (even 2 months out). On the flip side, I have a more prevention approach and would rather compile all my questions for 1 phone call then be on our merry way until confirmations and payment. I don't like building anxiety. I would suggest a phone call to go over your contract if you have not yet signed, otherwise you are demanding a lot of attention from someone is not yet legally contracted to provide services. And just keep in mind, professionals are still working while you're planning.

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