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TeamEJ2009
Devoted July 2017

Vendors who do not respond

TeamEJ2009, on June 8, 2017 at 4:48 PM Posted in Planning 0 14

I need some advice about these 2 possible vendors that are awful at responding. One is this makeup artist I really like. First, she just has a Facebook page and does not provide a phone number. She does provide an email and I emailed her. I have seen her work on brides who are acquantances on Facebook and def want her my wedding if she's available. She hasn't gotten back to me. I wrote her again,through a private message on her professional page on Facebook. Still nothing. It has been 3 days now. I know it doesn't seem too long but I am pressed for time. How do I go about this? Do I just wait for her to respond & message again? Another vendor that has been frustrating me to no end is the florist. We saw him a month ago and spoke on the phone once. He asked to send him Inso photos which I did...then never responds to emails, never answers his phone and fails to return calls when I leave him voicemails. We had a pleasant meeting and were certain we would go with him but now I don't know.

14 Comments

Latest activity by I_Do_Too, on October 25, 2021 at 9:34 PM
  • Jay Farrell
    Jay Farrell ·
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    It's busy season...but that's not an excuse for going awol and not responding. Can you call the florist? And maybe give the stylist until Monday and then start looking again? That's obnoxious, not leaving a phone number.

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  • Svetlana
    VIP October 2018
    Svetlana ·
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    This is busy season for MUA and florists. The florist since I am sure you have an address for him I would make an apt to finalize everything. Try the vendor tab on here for your location for MUA.

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  • Tana
    Just Said Yes July 2017
    Tana ·
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    That's why I'm doing everything myself

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  • Mrs. C
    Expert March 2017
    Mrs. C ·
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    I think trying to secure a HMUA and florist this close to the wedding may be a "beggars can't be choosers" situation. If you look elsewhere, there's no guarantee that other vendors would even be available on your date.

    With that said, I'd start contacting several other vendors immediately to see if any of them are available with such short notice. I wish that I hadn't settled with a couple of vendors who had very poor communication; your vendors can make or break your wedding, after all. And I'm not too happy having spent thousand of dollars on people I had to chase down to get answers from. It's very frustrating and I feel your pain. Good luck!

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  • Michael V
    Michael V ·
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    Vendors will let you know immediately how much they value you as a client. These two are doing exactly that. Time to move on. Best wishes!

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  • Celia Milton
    Celia Milton ·
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    No Tana, no. That's not a reason to bail on pros and do stuff yourself that you may not be qualified to do. It's like tying your front tooth to the bathroom door if your dentist doesn't answer your call immediately.

    But we'll just bypass that weird detour.

    This shit makes me nuts, honestly because I hate waiting for anything. I'm a taurus through and through.

    Call us. Even though I like to think I'm great at FB, I'm just pretty lame at messaging there. Even email can be suspect; my personal email account was down for two weeks (and of course, my couples use that too....) I try to get back to everyone within a day, if not within a couple of hours.

    Call. If they don't get back to you in a few days (grace period for the weekends in season) move on.

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  • QueSeraSera
    VIP December 2017
    QueSeraSera ·
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    Ugh I've been having the same problem with my HMUA. She has great reviews and id like to book her but she responds maybe once a week.

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  • Sheri
    Super May 2020
    Sheri ·
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    Drop both of them and find new ones communication is important

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  • Alana
    VIP March 2018
    Alana ·
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    Don't chase anyone to give them your money.

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  • Jennifer VR
    VIP April 2017
    Jennifer VR ·
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    With regards to the MUA, I would drop another email and give it until Monday.

    With regards to the florist, I would start looking for alternatives.

    I am all about giving the benefit of the doubt if I don't get a response asap, but there is a limit. I had lots of issues with one decor vendor not sending a quote after our mock trial despite numerous attempts to contact them (they would always reply that they were busy, they would do it asap, etc). I've actually just remembered that I was supposed to pay for the mock trial, but I suppose if they wanted my money, they would have said something by now (it has been 7 months).

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  • Future Mrs. G
    VIP February 2018
    Future Mrs. G ·
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    This is actually the reason that I switched my venue. I knew I was going to lose my deposit, but it was literally impossible to get in touch with them. They knew how to contact me to meet with me and take my money, but since I booked it, if I had questions and called or emailed, it would take 2 weeks to get a simple response and if that response didn't answer the question, I would have to wait even longer. The deciding moment was when I had an appointment with my saleswoman and when I showed up, she wasn't there and I didn't even get so much as a phone call to tell me she wouldn't be there. I emailed her when I got home and gave her a few days to respond before I spoke with the GM and told them I would not be having my wedding there any longer. Naturally, he tried to convince me reconsider, but I couldn't deal with that shit for another year. We ended up booking somewhere else and so far I am super happy with how on top of their game this place is. Btw .. it's been a month and I am still waiting for this woman to respond to me.

    No one is ever THAT busy that they can't take 5 minutes out of their day. Everyone has phones, everyone uses the bathroom at some point. I would give them a grace period of a week tops and then move on!

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  • TeamEJ2009
    Devoted July 2017
    TeamEJ2009 ·
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    Sorry to hear that some of you have had this experience as well. The reason I am still considering the florist is because I have seen their work and they are reasonably priced compared to other florists. I am so close to the wedding and very upset that I still do not have a contract with the florist.

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  • Dymon
    Just Said Yes November 2021
    Dymon ·
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    I should’ve done that haha
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  • I_Do_Too
    Devoted September 2020
    I_Do_Too ·
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    I am terrible at being patient with vendors but give them 5-7 days and one followup, and then move
    on
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