Venting about Hotel Block

Just need a good vent.
my experience with the hotel started with me not able to get a hold of the hotel room block coordinator. After about a month I reached out to the hotel chain customer service to see if they could help. They had the coordinator email me. In this email he went on and on about how she had called me and we talked about everything and she gave me pricing. I told her I wouldn’t have been able to talk to you that day because I was in an exam (plus I wouldnt forget that). Instead of just dropping it or saying oops maybe it was someone else she kept bringing it up in conversation (like per our conversation). I felt extremely patronized. Moving past that, about two months later I randomly think to call and ask if anyone had booked a room. I was told some guests had but me and FH had not. I was confused saying that in our contract a room should have been booked for us. The coordinator went on to tell me yeah usually we book you a suite but the one on your floor is under renovation so we can’t give it to you. I responded that’s fine have me on a different floor OR just give me any room. She than implied that I was wrong for even thinking I should have a room (even though it is in our contract). We move past it. NOW with still 2 weeks left to book a room for the block and GM calls and is told there are no more rooms left in the hotel! My FH calls and they tell him oh we only reserved 10 rooms for you (they knew we were having a 200+ guest list as it was in our contract). After another long phone call and getting passed around we find out there is still rooms in the hotel but the coordinator never added more rooms to our block after the first 10 filled (their policy is to hold 10 at a time). No one working all weekend can fix it. And we have to make yet another phone call to this horrible women. I feel like this should be the easiest part of the hotel room but it has literally been so stressful. Unfortunately we can’t pick another hotel at this point, and realistically it is the only one in the area that doesn’t come with a giant per room price tag. We also found out today that we should have any guests (ourselves included) let the hotel know if they are checking in after the wedding or else they may give our rooms away that day. Like come on you know the exact time of my wedding so you have to know we won’t be arriving at by 5 pm in the middle of our ceremony. Just needed a good vent. I think I get so mad because of how I was treated by the coordinator from the start. Anyone else have a hard time with hotel blocks?