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Dedicated December 2020

Venue Communication

Halie, on July 20, 2020 at 9:01 PM Posted in Planning 0 9
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This is an update to a previous post. My fiancé and I have chosen Houston Arboretum for our venue. The event manager got back with us and we were able to chat on the phone! The pricing is excellent and she offered a cake/punch reception option so we wouldn’t have to pay a bigger price for so few guests. We got off of the phone after the event manager said she would email everything over. She wanted me to have something to refer back to while planning other aspects of my day. I was thrilled!


Then a few days so by... nothing. I emailed her and asked for an update... she apologized for the delay and that she would email everything that night.... now another few days have gone by...
I love the venue. The price is excellent for what we are dreaming. Is it weird I’m looking into a day of coordinator just because the event manager’s communication isn’t great? I understand COVID is making things odd, but it is her setting expectations and then not following through.

9 Comments

Latest activity by Lauren, on July 21, 2020 at 1:27 PM
  • Alisa
    Devoted August 2020
    Alisa ·
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    Ugh that's frustrating. I might call over there and speak with her directly. let her know that its frustrating that she's not send the information as promised.

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  • Cassandra
    Dedicated October 2021
    Cassandra ·
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    We had this problem with one of the venues we didn't end up going with. Talked over email for a while then did a zoom call and she said she would send the pricing right after she got off the call with us. Over two weeks later got the email finally. By then we had contacted a different venue and signed a contract.
    I wouldn't blame you on getting a month of coordinator/planner after the level of response this venue is giving. I would actually encourage it if you in the end go with this venue as the wedding coordinator/planner can spend the time chasing down info instead of you the final weeks before your wedding.
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  • H
    Dedicated December 2020
    Halie ·
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    OK. I’ll try again. Our original phone call and all emails have been in communication with her directly.
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  • H
    Dedicated December 2020
    Halie ·
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    Is this something that would have you changing venues? For the price and the aesthetic, it’s hard to look elsewhere. We did find one other place we love, but we can’t justify the price. Maybe I could see if the second venue we like will compromise on price based on our needs?
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  • Cassandra
    Dedicated October 2021
    Cassandra ·
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    We ended up changing venues due to the other being extremely quick on response times, if I email them it is same or next day response if not a weekend. In the end also the slow response one also wouldn't have saved us much money wise.
    It's a question you need to ask yourself, is fast response time important enough to you for this to be a deal breaker? For me it was as I am someone who has a lot of questions, and having someone who takes weeks to answer them would cause me to worry and dress myself out. But some people that isn't the case.
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  • H
    Dedicated December 2020
    Halie ·
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    That is what I am currently considering. I do like quick responses, but that is why most brides and my fiance suggested at least a month of coordinator. The price for this venue will literally save us thousands even with hiring a wedding planner. We aren't having a big wedding and we live in Houston. Most venues in our area (or ones that I have contacted) charge an arm and a leg even for small events. (I'm talking we have 40 guests and that is if everyone shows and children are invited. It gets down to high 20's otherwise.)

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  • Cassandra
    Dedicated October 2021
    Cassandra ·
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    If it is that large of a difference I would call and email expressing your feelings on the slowness of her sending the information to you. Tell her it is worrying you as this is something that could cause problems in the future if you hire them. This will give them a chance to correct thier ways and maybe save you stress in the future. Sometimes people are super busy or forgetful of things they said they would do. Hopefully they get back to you quickly after that conversation.
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  • H
    Dedicated December 2020
    Halie ·
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    Thank you for your advice!

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  • Lauren
    Just Said Yes June 2019
    Lauren ·
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    Hi Halie - so sorry you're having these issues with your venue! I don't think it's weird at all that you're looking into hiring a day of coordinator - in fact I think it's really smart! While venue coordinators are really helpful in terms of building food packages, beverage packages & other elements that pertain to the venue, I think it's important to remember that they work for the venue and as such, they won't perform typical duties a wedding planner/day of coordinator would. On the other hand, a day of coordinator is fully there for YOU on your special day (connecting with vendors, helping all parties stick to your timeline, fixing your dress bustling & makeup throughout the day, distributing tips and gifts to friends & family and vendors, etc.). Good luck with everything!

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