Skip to main content
ARE YOU A VENDOR?

Post content has been hidden

To unblock this content, please click here

Janet
June 2018

Videographer and missing footage

Janet, on May 15, 2019 at 12:16 PM Posted in Wedding Ceremony 0 10
Saved
Reply
My daughter was married in June ‘18. For nine months we tried to get her video. When we finally got it, there was no footage of precermony, no family walking in during the ceremony and half of her wedding party walking in is also missing. It started out of focus and was extremely shaken. We paid extra for drone footage and have since gotten a little of that, but still missing footage and no beginning...just cuts in out of focus. He’s also agreed to redo what he has and has NOT done anything to remedy this! The ad for this person showed fade ins and outs and was done elegantly. After nine months of back and forth, i found out though someone else that his camera malfunctioned and he didn’t have the missing footage. He had two camera and still nothing! He’s lied about redoing properly and after finally admitting that the footage was missing, he said he would give a partial refund. He asked for 45 days to do that. So we gave him till the end of April which was more than 45 days. My busband and i went on a cruise so i didn’t contact him again until yesterday...MID MAY! He won’t teply now. My question is how much of a refund is appropriate and should we take him to small claims. I understand small business...i have one too. However, all the time and the continued lies to us and her is very unprofessional and very disrespectful. She doesn’t have what we paid him to do! He has also had the same problems with lying with many other brides in our small town. I’m fed up! I don’t want anyone else to have to deal with this. Thank you!

10 Comments

Latest activity by Mandy, on May 15, 2019 at 1:48 PM
  • Mandy
    VIP May 2019
    Mandy ·
    • Flag
    • Hide content

    Is there anything in the contract that says he isn't liable for missed footage/camera malfunctions? My photographer has a clause that she's not liable if (example) her camera breaks half way through. If not, I'd tell him he has X days to produce whatever you are wanting or you'll be taking him to small claims for breech of contract.

    • Reply
  • Janet
    June 2018
    Janet ·
    • Flag
    • Hide content
    We are a very small town. This was the DJ’s son who has a professional business. We corresponded by email without a formal contract. I’ve talked to a lawyer and verbal contracts hold in Texas. I have every email of him saying what would be included. Not to mention the lies!
    • Reply
  • Meghan
    Master October 2019
    Meghan ·
    • Flag
    • Hide content

    I would be (and will be) so upset, and quite frankly livid, if any of my video is messed up or missing. I think you have been more than fair giving him this long to rectify the situation! She got married in June of 2018? It has been almost a year!!!! I would without a doubt take him to small claims court for every dime you paid him. This was the best day of your daughters life and now she does not have a decent video to look back on. And videographers are not cheap. For what we are paying for ours, I am expecting as close to perfect as humanly possible.

    • Reply
  • Janet
    June 2018
    Janet ·
    • Flag
    • Hide content
    I also do photography and understand the malfunctions. However, i do refund or discount and i dang sure don’t lie to the customer and lead them on now for almost a YEAR!
    • Reply
  • Future Mrs. K
    VIP June 2019
    Future Mrs. K ·
    • Flag
    • Hide content

    I agree with Mandy. I would just contact him saying you want whatever he does have by x date or you will have to resort to legal actions.

    • Reply
  • Janet
    June 2018
    Janet ·
    • Flag
    • Hide content
    I did, and that date has passed. He isn’t responding to anything. One other problem (small town) his mommy is the DJ for my son’s wedding in April. I really don’t want to mess that up for her, but at the same time, there are other dj’s and this is my daughter’s biggest day. My husband will be emailing tonight to let him know we have talked to a lawyer and that the refund we asked for is far less than what i will ask for in court plus court costs! Maybe that will be enough. ??
    • Reply
  • Janet
    June 2018
    Janet ·
    • Flag
    • Hide content
    I’m doubting that though! He’s extremely disrespectful and that’s not the word i would like to use! NINE months to PRY the truth about the missing footage. We had gotten the crappy video in October and i messaged him that day! It took that long to here from someone else that it was missing. Then i had to pry the words out of him so i would have it written for legal purposes
    • Reply
  • Mandy
    VIP May 2019
    Mandy ·
    • Flag
    • Hide content

    (If you click "reply" you'll actually respond to each comment)

    I'd still send him one last message saying you have until X date to provide the video or you'll have to take legal action. Also, I'd ask him to respond to the message whether he agrees to get it done or if he is unable to do it. At least then you will have it documented that you asked for a response of some sort. If you have talked to a lawyer and they think it would be a good case then take him to court. It seems like you have tried and tried. With emails you will have proof that he didn't follow through. Decide on what you'd like the outcome to be (fully reimbursed with video, fully reimbursed with no video, court costs, etc) and just file a claim.

    • Reply
  • Janet
    June 2018
    Janet ·
    • Flag
    • Hide content
    View Quoted Comment
    Thanks for the tip too! Lol.
    I have everything documented. I will have my husband try one last time tonight as well. He’s only responded through email so i have everything...and you can tell by responses that he’s lied. He’s also told us what he would do and then we have the time documented for him to finally tell us he screwed up. I can promise that if i take the trouble to go to court, he will be refunding much more and paying court costs. That’s what my husband will be advising him as well tonight. Thank you all for your insight. Some here think I’m being petty. (Small town). Some...not all! I don’t think so at all because of the way he’s treated us! Had he been upfront in the beginning, i don’t think i would have been so harsh...very hurt due to missing video. I told him before what i wanted refunded. He told me he would refund partial after he confessed. I lowered my amount and told him i was disappointed in the way he’s treated and handled this. Have a deadline and now that’s past. I can’t even tell you how mad i am that someone has the gall to treat paying customers this way. Can’t even imagine! I will also leave a review on his page after everything is settled!
    • Reply
  • Mandy
    VIP May 2019
    Mandy ·
    • Flag
    • Hide content
    View Quoted Comment

    I understand small town dynamics. At the end of the day, it's not a personal issue but a professional issue though. Like you mentioned, it's not like your daughter and everyone is going to recreate the wedding for the sake of video/photography. Since he didn't have a contract (any good professional does) it's his emails against yours.

    • Reply

You voted for . Add a comment 👇

×

Related articles

The 5 Reasons You Must Hire a Videographer for Your Wedding
Photography & Video The 5 Reasons You Must Hire a Videographer for Your Wedding We completely understand that videography is an added expense, but if it's...
Read more articles
WeddingWire celebrates love ...and so does everyone on our site! Learn more

Groups

Show more

WeddingWire article topics