My wedding was 09/06/2020.
I get a message today 10/05/2020 from my videographer that the camera overheated during the ceremony and the last 15% of my wedding ceremony (our kiss, pronounce Mr & Mrs, walk out, etc.) did not save...
I had an “unplugged ceremony” so I don’t have a back-up. I don’t have random cell phone videos or anything. I understand mistakes happen, but I hired a vendor for this specific service and I feel let down. I don’t know how to rectify the situation.
So what do I do? I don’t want to write a mean review. I feel bad asking for a full refund (even though my business friends think it’s deserved). But I don’t think any extra amount of editing or clips will fix it. Nothing will magically get the footage back.