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Beginner September 2020

Videographer Issue Post-wedding

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Rachel, on October 5, 2020 at 7:17 PM

Posted in Planning 26

My wedding was 09/06/2020.
I get a message today 10/05/2020 from my videographer that the camera overheated during the ceremony and the last 15% of my wedding ceremony (our kiss, pronounce Mr & Mrs, walk out, etc.) did not save...
I had an “unplugged ceremony” so I don’t have a back-up. I don’t have random cell phone videos or anything. I understand mistakes happen, but I hired a vendor for this specific service and I feel let down. I don’t know how to rectify the situation.
So what do I do? I don’t want to write a mean review. I feel bad asking for a full refund (even though my business friends think it’s deserved). But I don’t think any extra amount of editing or clips will fix it. Nothing will magically get the footage back.

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26 Comments

Master May 2020
Kari · on October 7, 2020 at 5:37 PM
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Girl, your videographer WAY messed up. The original story you posted didn't sound accurate based on what I know about batteries, cameras, and memory cards.
There are various software programs you can use to recover lost images but it depends on whether or not the files have been just deleted, or corrupted, formatted, and overwritten. If something has just been deleted, it's usually pretty easy to recover with those programs but if the drive has been formatted and overwritten it's much much harder and often not possible.
This guy is a photographer who used to work at a big computer tech company (I think he worked for IBM) and I know him through an old job. I once lost some great images and he was able to get them back for me. For something as important as my wedding, I'd go to him before I'd use one of those software programs. However, whoever you use to recover data will be in the best position to do so if they know what actually happened, so hopefully your videographer can come clean instead of telling some story about a battery overheating and losing 15% (ahem 50%) of your wedding footage.
So sorry you are dealing with this. I wouldn't rule out suing this videographer if you don't end up with a full refund.
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Beginner July 2022
Christy · on October 7, 2020 at 7:23 PM
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They missed the most important part of the ceremony. I would definitely ask for a full refund and what they had! Then write a review, if the refund just explain your experience and say they offered a refund due to camera error. In other words dont make them look bad but be honest.
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Beginner September 2020
Rachel · on October 22, 2020 at 6:11 PM
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Still no resolution to the missing/lost footage... I received a rough draft of my highlight video, and it was terrible. Very rushed. I sent my corrections and requests, and I am satisfied with the final result... But still missing 50% of the ceremony footage... Thoughts?
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Beginner September 2020
Rachel · on October 22, 2020 at 6:15 PM
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The videographer has also now purchased a recovery program to try and resolve the issue himself, and failed. His friend has failed and finally sent it off to a professional recovery place... I didn’t ask him to purchase anything... So if he still fails, do I take these finances into account if I request a refund?
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Super September 2020
Alli · on October 22, 2020 at 6:22 PM
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I would say no; not your fault, not your issue.
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Tracey · on March 4, 2021 at 11:29 PM
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I'm an amateur photographer that once helped video at my friend's wedding and even I knew that you really need a B-roll when you're videoing a wedding because if something goes wrong, the video stops, something malfunctions... it's a wedding day and would be devastating for the couple. Your videographer really should have had two cameras running. I'm really sorry your videographer didn't have a backup camera going
In terms of recovery, I really would be careful about paying for any recovery program that he might claim to have purchased. It isn't your problem so why should you have to pay for it? And also, how do you know he isn't trying to extract more money out of you?
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