Videographer late on deadline and no response?

Since it's still the holiday season, I would give them a little extra time to reply. Many people are traveling and/or enjoying time off work, so they might not be monitoring their work emails during this time. I agree that they should have replied to your officiant by now (and they also should have alerted you to the delay on their end), but I would wait until the first week of January before reaching out again to ask about the status of your video. You also might get a quicker response by calling them instead of emailing. If you still don't get a reply after the next attempt at contacting them, then I would send another email to remind them of what the contract states, and express that the lack of communication will force you to consider legal action to get your video.

Ugh. This seems to be an epidemic in this profession, for some reason. Our videographer was late delivering. Our photographer missed the deadline, created a new one, missed that one, created yet a new one, and still missed that one. 🤦🏼‍♀️ It’s super frustrating and it puts you in a difficult position, because you are super excited to get your photos back, but you also don’t want to rush them and/or annoy them and get a subpar product (especially if your officiant is also contacting them too). I would suggest reaching out on Wednesday at the earliest- that gives them enough time to celebrate the holidays and return from any travel. I would tread lightly in your email and try to keep it friendly. I said something to this effect when ours were super late… just wanting to check in with you since I haven’t heard back about an ETA on our photos. I understand editing takes time, and I don’t want to rush your creative process, but I would love an idea of when you expect them to be done (so my family can stop bothering me about when they get to see them, and I can stop bothering you LOL)

Wait until the holidays are over, and on Wednesday the 3rd or Thursday the 4th make a phone call that cannot be ignored like an email can. Email is good for a paper trail but it’s also easily ignored.