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Just Said Yes July 2019

Website not working from phone

Danielle, on May 16, 2019 at 7:49 PM Posted in Account Support 0 14

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Hi, I am using Google Chrome to access the wedding website from my Google Pixel 2, but it will not open. Help!

weddingwire.com/marenholz

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14 Comments

Latest activity by Yareli, on June 27, 2019 at 7:27 AM

Super August 2021
Wendy · on May 16, 2019 at 11:00 PM
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It opened up for me... through IPhone.. might be your connection
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Master May 2019
Chandra · on May 17, 2019 at 9:51 AM
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Didnt open for me and I have a Samsung S9.
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WeddingWire Administrator March 2023
WeddingWire Support Team · on May 17, 2019 at 10:35 AM
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Hi Danielle! Do you mind emailing help@weddingwire.com so that we can troubleshoot this issue for you?
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Expert September 2021
Alycia · on May 22, 2019 at 1:52 PM
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Having the same issues
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Just Said Yes October 2019
Sinead · on May 23, 2019 at 4:19 PM
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Having the same issue. Isn't a problem on Iphones, only Android devices. Need this fixed ASAP.
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WeddingWire Administrator March 2023
WeddingWire Support Team · on May 24, 2019 at 1:47 PM
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Please reach out to our Support Team at help@weddingwire.com so we can further investigate this issue for you!
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Just Said Yes February 2020
Yareli · on June 5, 2019 at 7:56 PM
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I am having this issue too and have sent an email. Thought it was only me and was getting frustrated.
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Just Said Yes February 2020
Yareli · on June 6, 2019 at 10:58 PM
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Per WeddingWire Support Team -
Thank you for reaching out, I am happy to help!

We are not compatible with all mobile devices, in particular Pixel and the newest software update for the Samsung Galaxy. Our development team is aware of this and we're sorry for the inconvenience. We recommend using a desktop browser to view your site instead.
Please let me know if you have any other questions!
Warmest Regards,MichelleWeddingWire Support
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Just Said Yes October 2019
Rachele · on June 11, 2019 at 8:11 AM
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Won't work on my pixel 3 either
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Super August 2019
Saydee · on June 19, 2019 at 6:48 PM
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This is a known issue that is affecting A LOT of people. I have RSVPs that probably gave up on trying to access my wedding website! When will this be fixed? I could have created a website on another platform if I was told up front this is a known issue!

Especially since I put this wedding website on my STDs and invites!
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Just Said Yes October 2019
Rachele · on June 19, 2019 at 8:29 PM
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I totally agree girl. I linked my wedding wire website to a bit.ly account and it's on my save the dates and invitates. I had to type a note on a piece of paper that I am aware of wedding wire not being supported on newer devices and I created a new website on the knot .
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Super August 2019
Saydee · on June 20, 2019 at 3:35 PM
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When can we expect for this to be fixed? A lot of our weddings are approaching and if this is going to continue I can just export my guest list and go over to the knot
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WeddingWire Administrator March 2023
WeddingWire Support Team · on June 26, 2019 at 4:59 PM
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Hi everyone! Our Development Team has been working hard on this issue and all wedding websites should now be loading correctly on all devices! Please email help@weddingwire.com if you are still having trouble after clearing your browsing history!
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