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R
Just Said Yes April 2019

Website rsvp not working

Ryn, on January 19, 2019 at 11:09 AM Posted in Account Support 1 11

For some reason when my guests type in their name on the RSVP tool on our wedding website it says their name can't be found. How do I fix this??

11 Comments

Latest activity by Brooke, on February 27, 2021 at 1:29 PM
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Ryn! I just took a look at your account and was able to locate your guests using the RSVP tool. Are you still running into this problem?

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  • J
    Just Said Yes June 2019
    Jason ·
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    WeddingWire,
    I am having a similar issue on mine. The only guest that can be "found" is myself, and I can't see any way to add guests to my list in the first place. Please help!
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Jason! I see that you have four guests within your guest list. Is it one of those four that you are having trouble finding with the RSVP tool?

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  • J
    Just Said Yes June 2019
    Jason ·
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    I am trying to add more guests to our wedding website. I have 150 guests, but i don't see anywhere on my website to create my guest list
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    You will need to add your guests to the 'Guest List' tool, which is outside of the wedding website! Just exit the website editor, hover over 'Planning Tools' and click 'Guest List'

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  • Quinn
    Just Said Yes December 2019
    Quinn ·
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    Same issue - I didn't see any resolution for it above.

    NO guests come up on the search.

    When my guests type in their name on the RSVP tool on our wedding website it says their name can't be found. How do I fix this??

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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Quinn! I was able to test your RSVP tool and it seems to be working with all of your guests. If you are still having trouble, please email help@weddingwire.com with the name of one of the guests that you are having trouble locating and we are happy to look into that for you!

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  • Jocelyn
    Savvy March 2021
    Jocelyn ·
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    Hi, I am having the same issue now. When my guests try to RSVP it says "No guest found". What can I do to fix this?

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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Jocelyn, our Support Team is happy to take a look at this for you! Please reach out to us at help@weddingwire.com with the first and last name of a few guests that are having trouble so we can further investigate this.

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  • Abby
    Just Said Yes October 2020
    Abby ·
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    Hi. I'm sending invites out soon and I was double checking the RSVP tool and it's not working! First issue is that there isn't even a search box. You have to blindly type in the name then it says "we have found 0 guest matching (insert name)."

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  • Brooke
    Just Said Yes April 2021
    Brooke ·
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    Going through the same issue right now. Some of my guests are able to RSVP while a majority of them cannot. This is very stressful and needs to be fixed. I was using this as my direct way to RSVP and people are messaging me saying they cannot find their name. I did make sure everything was spelled correctly as well.

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