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Alycia
Expert September 2021

Website url was changed.

Alycia, on May 22, 2019 at 2:02 PM Posted in Account Support 0 3
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I paid for your custom domain at $24. I selected a domain, tested it and printed it on all my STDs.

Today I discovered it is completely different from one I selected ans printed on ALL my SAVE THE DATES. I didn't change it so I assume Wedding Wire did.

I contact WW support and the response was: "here's your URL, you didn't make! Have a great day"

Is that really customer support?

3 Comments

Latest activity by WeddingWire Support Team, on July 22, 2020 at 11:54 AM
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Alycia! We are sorry to hear you are having trouble with your wedding website URL. All free wedding websites have the option for a custom URL with the WeddingWire domain, such as https://www.weddingwire.us/website/yourcustomURL. When a premium website is purchased, you have the opportunity to select a custom domain such as www.yourcustomURL.com. Once selected, this custom, premium URL cannot be changed so this setting requires couples to click through a few steps to confirm they are sure they would like to purchase this URL before it is set. We are not able to make this update for couples on our end.

    Please keep in mind that linked users on your account can set up a premium URL as well.

    If you would like to create a new, free account, your desired URL may still be available however, we are unable to update premium URLs once they are selected.

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  • Monique
    Beginner October 2020
    Monique ·
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    Hi, I need help with my custom URL.

    I emailed you all three times now. Can someone help?

    I need to get me wedding invitesout ASAP.

    Thanks!

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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Monique! I took a look in our system and can see one of our Representatives reached back out yesterday. I'm so sorry for the delay!

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