Wedding Dress Dilemma - Am i being a bridezilla?

I definitely wouldn’t call you a bridezilla, when some tells you that anything (let alone your dress) is ordered and will be in on a certain date, than you should be able to expect just that. The run-around would act me to be the same way. It makes you not willing to trust them and that’s not a good feeling.


Sorry you have to deal with this! I hope it comes in soon

I wouldn't say a bridezilla. They promised you something, told you that they re-ordered it, and then you found out that they actually didn't at the time they told you. That's not good business and they shouldn't have done that. However, you still do have a bit of time before your wedding, so maybe give it a little bit more time before completely asking for a refund. You might have a harder time finding a new dress and getting it on time in 4 months, and if you really love that dress, it's worth waiting a bit longer for. I'd give them til the end of next week and probably call every day I don't hear from them until the dress is there.

No you're not being a bridezilla - you are just expecting people to do what they said they would do when they said they would do it . Hopefully it gets sorted out soon for you.

I would give it another week or two so you can try on the dress, see if you feel good in it, then make a decision if you want to get a refund. How disappointing that its taken so long! Keep us updated.

Thank you everyone who has given me advice thus far! I truly appreciate it. I will reply back to this thread with an update as soon as I have one - fingers crossed it’ll be a happy update!

I don't know if this helps but I am getting married March 12th and not starting my alterations until 11/26. I was told they would be done by end of January

Not at all! But it is more just frustrating on what is going on and what happened. I don't know if they are frazzled because of the amount of brides/clients they are dealing with due to it being wedding season AND everyone wanting to get married in 2022 due to COVID, but they definitely need a better system going on. I'm sorry this is happening to you! I hope you get it resolved soon and they stop messing up :/. I would be just as upset as you are!

Definitely not a Bridezilla. As others have said, it's 100% appropriate to follow up on an item within the timeframe that was told to you. You've already received conflicting stories about when your dress was actually ordered and when it will arrive, so you have reason to feel concerned.

I would follow up again, very calmly, and if you are met with a snippy attitude ask (again calmly) to be transferred to someone else. If everyone at the store gives you the runaround or acts rudely, it would be time to consider taking your money elsewhere.

Having said that, it does seem really fast that a dress would arrive within a week of being ordered and you might have just gotten the wrong salesperson in the wrong mood with the wrong information.

Also if you are adding sleeves and want the sleeves to match a specific fabric on the dress, extra fabric may need to be ordered which could take time, so that's worth factoring in to your alterations timeline. Doing the alterations themselves (if they have all the materials) by March is still very doable though, so I would try not to stress too much.

Fingers crossed for a happy update for you!

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So I had posted this exact same message in two local bridal groups I’m in on Facebook just as a means of looking for advice regarding this shop in particular. I kept my post respectful and factual and the owner of the store was alerted to it some how and called me asking me to delete the post because it was “bad attention”. I explained that I would not be deleting the post as it was strictly factual on my experience but that I’d be happy to update it once the situation had been resolved. Well, after having 9+ brides reach out to me privately and report very similar if not worse experiencing I continued to be patient but kept my hopes low on this ending well. Today I got a call from one of the other brides who was in the store to pick up her own dress, and she told me that the owner asked her if she knew me and then proceeded to slander me in front of her (all while the owner was visibly intoxicated). The owner then stated that she was actively working on getting my Facebook shut down(?) and offered the bride a bottle of champagne if she promised to not leave a negative review.
I immediately called the store and demanded a refund at this point. I’m over the moon stressed and at a loss for words. I can’t believe this has been the experience and I wouldn’t wish this on any other bride. My MOH has since looked them up on BBB and noticed that majority of their reviews on there are very negative as it is the one place the owner can’t hide the reviews.
I am hoping I get my refund (they are supposed to call me back by EOD today with the confirmation) but if not I will be submitting a chargeback request with my bank.

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You can also report them/file a complaint on BBB. I did that with our mobile phone provider and got a swift resolution once BBB got involved, whereas hours of communications with customer service prior got me no where.

I'm so sorry you are going through this but glad you aren't backing down!