Has anyone successfully gotten a refund on their deposit for a wedding dress placed at a bridal salon?
I am 5 weeks away from my wedding and my dress still has not arrived despite an estimated arrival date of mid to end of March. I ordered the dress back in December 2022 (which I know is already cutting it close), but the bridal stylist assured me it would come end of March at the latest and even waived the rush fee for the order.
I have called the store twice to ask for a status update as well as a tracking number, but all the information I received was that my order has passed quality check and is in the shipping queue. They assured me they will contact me as soon as my dress arrives, but at this point, I will be left scrambling to get any alterations done.
I have requested a refund from the store owner, but I know most bridal salons have non-refundable policies. Can I dispute this with my credit card company as the store gave me false information about the arrival time of the dress?
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