Hello all!
My fiance and I have been engaged since July and we hired a planner who seemed very legitimate to help us plan our wedding through a full curation package. We signed a contract, paid her a deposit, and met with her 3 meetings from July to October 1st and then she ghosted us for months. She was pregnant and due in December so my gut reaction was to become worried about her or her baby's health. After our last meeting on October 1st, I waited 10 days before emailing, texting, and calling her. I resorted to asking our vendors (who know her) if they have heard from her or know what is going on. Fast forward to December, after weeks of texting, calling, and emailing and she still had not gotten back to us. I send her a dissolution of contract email to her email, her house, and through her website portal that she set up for us. In this letter, I listed all of the times I contacted her with dates and specifically what I said. I also asked her to give us our money back. Neither of us was getting a lot of sleep while vendors were getting hired for other things on our wedding date. We didn't know what else to do. This month, we hired a new planner who is amazing.
Last week, my old planner finally emailed us back apologizing, explaining the situation (some personal stuff) saying she would pay us back and wanted to split amicably. We have not gotten the money back. Do I need to get her to sign anything? Should I take legal action? Should we write a review about her company? I don't want any other bride to have to go through what kind of stress we went through for 2.5 months, not knowing what to do and how to handle this situation. Any advice would be appreciated.
