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Amanda
Dedicated August 2019

Wedding Registry Not Posted

Amanda, on June 19, 2019 at 12:21 AM Posted in Account Support 1 7
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Hi! Is anyone having issues being able to view imported wedding registry links on your websites? My Bed Bath and Beyond link works fine, but Williams Sonoma stays hidden. I’ve clicked on the edit page several times to “show” the link and it will be available on our website for several hours then becomes hidden again. I emailed a Wedding Wire help desk, but haven’t heard back yet. I hope to get this resolved!

7 Comments

Latest activity by Amanda, on August 3, 2019 at 9:12 PM
  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Amanda! Are you still having trouble with your registry toggling to 'Hide' automatically?

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  • Amanda
    Dedicated August 2019
    Amanda ·
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    Hi, yes I am. I added both hyperlinks in the notes section and I check back several times a day to hit the “show” button if it’s automatically changed back. Any other suggestions?
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Amanda, we are so sorry you are still having trouble! When you have a moment, please reach out to our Support Team at help@weddingwire.com with the full retail registry URLs of the registries that are giving you trouble. We are happy to take a look!

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  • Amanda
    Dedicated August 2019
    Amanda ·
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    Thank you for reaching out again. Just yesterday I had to "show" both of our links again since they were both switched back to "hidden" status. I just sent your help team an e-mail with the URLs. Hopefully this can be resolved.... one less thing for this busy bride to constantly having to maintain and follow up on!

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  • M
    Just Said Yes September 2019
    Melinda ·
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    I am having the same issue, and with the exact same retailers! Saving this conversation in hopes there is a resolution soon!

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  • Amanda
    Dedicated August 2019
    Amanda ·
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    Hi Melinda!
    Glad I’m not the only one! I hope we can find a fix to this issue too!
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  • Amanda
    Dedicated August 2019
    Amanda ·
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    Any updates Support Team? This morning I had to show both of my registries... again.

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