I am having the absolute worst time with my wedding venue. About a month ago I reached out to the wedding coordinator and found out she had been fired. Apparently she said things about my wedding and services that we would have that were not in my contract and that’s my fault. The venue will not honor anything and now I had to pay an additional 40k. Pretty much I booked during covid start and got a lower rate because it’s a new hotel. They said they were changing the prices because things are normalizing and I stupidly enough didn’t make sure it was in the contract previously. This is a new hotel in NJ by Marriott but I have never been treated so poorly and even cried to the manager today. Now he says in the fee the waiters are not included! That either I accept what they give or I can cancel my wedding that hundreds of guests booked hotels there already.
They said I can call the better business bureau if I want. They are absolutely disgusting. I feel they are going out of their way to be nasty. Said I couldn’t see a menu before hand or taste. Also we wanted a different cake and said we can only have their plain Italian one and can’t order from a bakery.
Is it me or do you guys think I can try to do something? I was considering reaching out to Marriott but I am afraid they will treat us even worst at the wedding that’s over 200 guests.
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