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Just Said Yes July 2022

Wedding website colors

Maddie, on May 6, 2022 at 2:29 PM Posted in Account Support 2 9

Has anyone received an update from tech support about when the issue with the colors on wedding websites will be addressed? I've sent three emails to support and have not received a response -- I need to get my invites out ASAP, but with a virtual RSVP, I really need the color issue to be addressed...


Thanks!

9 Comments

Latest activity by Valerie, on May 11, 2022 at 10:28 AM
  • Cynthia
    Just Said Yes October 2022
    Cynthia ·
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    What?! I have the same issue! My website is pink and the background is black!!!
    Wedding website colors 1


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  • Danielle
    Beginner August 2022
    Danielle ·
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    So frustrating! I'm having the same issue and am suppose to be sending out invites

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  • Jasmine
    Beginner September 2022
    Jasmine ·
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    Same! What it looks like vs. What it should look like .. im pissed!
    Wedding website colors 2

    Wedding website colors 3


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  • Meredith
    Just Said Yes December 2022
    Meredith ·
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    I haven't gotten an update from support but I contacted them last Tuesday night (5/4) and the support rep told me they were made aware of the issue that day, so it's almost been a full week since they've known about it. Hopefully it will be taken care of soon because I'm in the same boat as you with sending out save the dates/invitations and a virtual RSVP.

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  • M
    Just Said Yes July 2022
    Maddie ·
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    Sorry to hear you are in the same boat...hopefully they read all of these posts and respond/update us on when it will be fixed soon...

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  • N/A
    Beginner August 2022
    N/A ·
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    I’m having the same issue too! It ruins the whole vibe of the website… hopefully they can get this fixed asap.
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  • V
    Just Said Yes April 2023
    Valerie ·
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    Okay I know this isn't a great solution but.... I used the website editor on my phone and tested out a bunch of the different designs and SOME of them don't have the black background when you change them on the phone editor (they still do when I tried to edit it on the computer).

    I changed my design to one without the black background, and while it isn't the design I wanted, it's better than having my guests look at my website and not be able to read it with the horrible black background design that it had before!

    Hope that helps!!!

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  • M
    Just Said Yes July 2022
    Maddie ·
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    Do you remember which one you used?? I tried with a few and it was making me re upload my pictures, so I stopped after that…but would love to change it if there is one that isn’t black!
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  • V
    Just Said Yes April 2023
    Valerie ·
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    I used Painted Florals! I think Anemones and Olive Branches also worked without the black background.

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