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Dominique
Just Said Yes September 2019

Wedding Website Issues

Dominique, on June 27, 2019 at 9:41 PM Posted in Account Support 0 5
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Hi! Has anyone had issues with guests trying to see your wedding website from the link you provide? My website link is telling guests that there is an error with the page. They can only access my registry from Wedding Wire’s site directly.

Appreciate any responses!

5 Comments

Latest activity by WeddingWire Support Team, on June 28, 2019 at 3:13 PM
  • Mandi
    Master October 2020
    Mandi ·
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    I just went to a wedding that had the same problem with wedding wire.
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  • Jennifer
    Super September 2020
    Jennifer ·
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    Did you purchase a domain name? Is the issue occurring when you enter the domain name?

    I have a domain name that forwards to the wedding wire site. Originally, I had it forwarding with masking. You have to take the masking off because the WW site errors out if you have masking. Hope this helps.
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  • Dominique
    Just Said Yes September 2019
    Dominique ·
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    View Quoted Comment
    Hi Jennifer! How do you take off the masking? I’m assuming that is what it is...
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  • Jennifer
    Super September 2020
    Jennifer ·
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    That would be done via whatever service you bought the domain from. Each one is different and I used godaddy.com which has a tutorial if you Google it.
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  • WeddingWire Support Team
    WeddingWire Administrator March 2023
    WeddingWire Support Team ·
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    Hi Dominique! If you did not purchase a domain outside of WeddingWire, that error should not be occurring if you are using your WeddingWire URL. Please email help@weddingwire.com so that we can troubleshoot this issue for you!

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