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Dedicated June 2021

Weddingwire Concierge

Sarahphillips, on April 2, 2020 at 11:44 AM Posted in Account Support 0 11

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How do I get rid of the chat box? I’m sure it’s a nice feature but I don’t have a need for it at the moment. I have clicked no to it’s questions & when I close out of it it just pops up with the same question again 😫.

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11 Comments

Latest activity by Julie, on April 3, 2020 at 8:40 PM

Master July 2019
Hannah · on April 2, 2020 at 12:26 PM
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I am wondering the same thing. I already had my wedding and just come on here for the forums.
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Legend June 2019
Melle · on April 2, 2020 at 12:30 PM
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I don't think there's a way to disable it either. i tried the same thing with X-ing it out and saying "no thanks" to it but it just stays there.
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VIP August 2020
· on April 2, 2020 at 1:09 PM
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I don't know if she'll stay away permanently, but I did what you did, only I stayed in the conversation and continued to click on the "no" option for each question- there are 2 or 3 -until new questions stopped coming up, and then I x-ed out of it. She's gone now.
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VIP August 2020
· on April 2, 2020 at 1:11 PM
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Update: as soon as I hit reply, she came back. 🤷
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VIP August 2020
Kathryn · on April 2, 2020 at 4:04 PM
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Yeah, I'm just hear to say that she's really annoying. I'm only coming on here for the forums at the moment, and I've been doing that less with her bugging me every 5 minutes.
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Dedicated June 2021
Sarahphillips · on April 2, 2020 at 4:30 PM
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Y’all she disappeared after I posted this 😂. I honestly don’t know how it happened.
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Master July 2019
Hannah · on April 2, 2020 at 4:32 PM
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That's lucky!
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Legend March 2017
Pirate & 60s Bride · on April 2, 2020 at 8:07 PM
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It’s terribly annoying on mobile. 👎
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Dedicated May 2020
Dana · on April 2, 2020 at 8:33 PM
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I agree, it is. And like PP, each time I try to close her she just pops back when I go to a new page
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WeddingWire Administrator March 2023
WeddingWire Support Team · on April 3, 2020 at 10:27 AM
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Hi there! This is a new tool our team just recently launched. I'm so sorry that you are having trouble closing the chat box and I'm happy to share this feedback with our Development Team. Please don't hesitate to reach out to us directly at help@weddingwire.com if you have any additional questions or concerns.
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VIP February 2020
Julie · on April 3, 2020 at 8:40 PM
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Omg please make it go away!
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