Discussions from Account Support

Hello! Has anyone been having trouble or know another way to change the photos on the website page from the generic ones that came with the design? I've had my page for awhile (set it up 2 months ago)...

I'm getting extremely frustrated with setting up the wedding website. I purchased a custom domain to forward to my WW site and it just gives me nothing but issues. In the support section it has a...

Hi Everyone, We figured out how to get the domain active (almost immediately) and the instructions do it (link to instructions below). I had to pay the $24 first, then when I revisited the...

We took all this time to create a wedding website, then poof it disappears (can only access it if you typed in the the URL as a family member/friend, but my fiance and I no longer had access to edit...

I purchased a domain and never received instructions on how to activate. I was indeed charged, now if I want to set it up, it tried to charge again. No history of my purchase. How do I resolve this...

Hey is anyone else having problems with the app changing their wedding date to 0/0/000?

How do I alter the menu selections on the RSVP page on my wedding website? I am getting married in 2021 and am trying to set it and forget it because I am trying to avoid too much stress. I have been...

Is it possible to remove vendors from your vendor manager section that you won’t be using? For example, we’ll be getting a DJ so don’t need the band, and also won’t be using videographer. How can I...

Hello, I am having issues with the customer domain we purchased a year ago. We recently renewed the domain before it expired successfully, but now no one can access our website...

How do I print my guest list with the full addresses? I looked up some old posts, but it seems the directions on those are outdated and those options are no longer there. When I try to export my guest...

I just saw how I can go under one name and then add their related guests/plus one. I would like to keep certain family members grouped together instead of just adding them separately.

May I just start this with saying how inconvenient timing this is for 2020 brides that have had to postpone their weddings. I got engaged 2018 started heavy planning for my April 2020 wedding in 2019....

I purchased a custom website domain through WeddingWire's program over 10 days ago and it still hasn't become active. Is this normal, or is anyone else having issues using WeddingWire's website? I...

I am often affected by spam filter that shuts down my account for sending messages too quick. What is the amount/timeframe that the system will shut you down for? I’m getting frustrated with it.

I have a question. I am having trouble importing my registry on this website. I need help, but there is no customer service telephone number provided. Does anyone know how to get help with this?

My guest list which was all grouped correctly is now ungrouped?!! When did this happen and how can i revert this to have my groups again??

Hello, my guests are somehow choosing from a “menu” when they rsvp on my website (a menu I did not create and cannot find), and I need to turn this feature off because unless there are allergies or...

I am also having trouble updating a picture onto my wedding website wall. Every time I hit upload to save the picture it goes right back to the default picture. Could you please offer some assistance?...

So I am already having trouble since the model where someone has a destination wedding one place and a reception on a different date in a different place really breaks the WW mold (in covid we needed...