Discussions from Account Support

Hello my fiance and I have been working on our registry for the past few days and we are finally done finding all the items but they won't upload onto WeddingWire. It's showing most of our items from...

Hi I'm having trouble sending DMs. I click on the verification checkbox, it shows a check mark, I press "post" .... and it pends. For however long I feel like letting it pend. If it let it go long...

Hi! I'm trying to make my wedding website, but the city is wrong, and it won't let me change it. how can I change it? nothing in my account or profile says that city anymore and it's still up that way...

Hey, I just saw the notice that Wedding Wire's Wed Social app is going away a few weeks before my wedding... Is it just being permanently deleted or do we know of any plans for an updated app in its...

Hi I’m finding that the photos I upload onto my WW website (in the photos section and also as content on other pages) are somewhat blurry (at least compared to my original file). Is this normal? Are...

Anyone else having issues with their Registry tab? I've imported retailers but whatever I do it will not allow me to change it from Hidden on our wedding website. If we click Make it Visible it just...

It seems any changes I do on a computer are not reflected in the app. Any suggestions?

I just sent out the invitation to all of my guests again to remind them of key details and to direct them to the website and whatnot, but I used the invitation button instead of the RSVP button...

I am trying to import registries from different retailers to Wedding Wire and it will not let me do anything. When I click "start new registry," nothing happens. When I create a loophole and am able...

Hi, I'm trying to import bed bath and beyond to my registry, however when I click their icon through the registry tab, and import the retailer, it just takes me to their site. I am not however seeing...

I need help! I created a website a month or two ago and the link still works but when I log into my WW account nothing shows up when I choose the "wedding website" tab. I'm going to be super bummed if...

I'm really about to lose my mind. I've tried numerous times, uploading different pictures as the header for my website and every time I do this, it comes out blurry on the phone. I am using my pc to...

Hello everyone, so I tried requesting quotes from a few different venues, when they respond they include a link, but it takes me to the wedding wire app and says “page not found”. Anyone have a way of...

Is anyone else having issues with posting/commenting on the WW app with photos and the photos are cut off?? I don't know if it's just my phone or if it's a WW app thing. If it is a WW app thing, is...

There’s no competition between the Knot and Wedding Wire when it comes to custom domain implementation. The Knot is so much better when it comes to setting up a custom domain for your wedding...

Is it just me or is anyone else having to verify they are not a robot each time they reply to a post? The captcha is gone and I get doing it once but not it is each post. I am on the desktop btw. Just...

I submitted a real wedding but I received an email that one of the photos was not high resolution. How do I edit my submission or delete/ add more photos?

The hyperlink tool in the edit text box is not working... I understand it is supposed to be a pop-up but nothing happens. I am trying to link to my Zola account and people just have to copy/paste as...

I purchased a domain name on October 13th and put the date in the name, since Covid 19 I have had to change my date and now need to change the website name but nothing is letting me since it was...

I'm having an issue with my website. My guests can only access it through the sharable link. And not by searching our names. Hopefully I can get some help on this as I just released my website to the...