If you are a bride and you are in a time pinch and you need to secure all you major vendors asap and you make the mistake???!!!!??? I made to contact several vendors hoping to get enough quotes to make a decision quickly and secure my date... well you will be flagged as SPAM. Not only that, whatever requests you send will be removed and EVERY vendor you contact will think you are spam. I have received a few emails from vendors who I went into contact BEFORE weddingwire marked me as spam and thats how I found out. I contacted customer service for weddingwire thru their chat feature and guess what? They wont remove or fix their obvious mistake and the suggestion from Kelly, senior customer service associate was:
1. Use our other features then!!! You still can use the other tools ???? (Said by Kelly.. and I quoted) Ummmm why would I want to shop here when I want to hire vendors reviewed by other couples and local to me?? Im 8 months away from my wedding. I need EVERYTHING DONE. I NEED TO BOOK MY DATE!
2. Well you are not taking my advice (said by Kelly..) so just open a new account with another email and thats it!
So let me get this straight.... i got to open a new email account (yes I only have one) AND I got to open a new weddingwire account that will provide vendors that I ultimately contact my exact name as the prior one and wedding date and my requests they already know as SPAM (after signing up weddingwire again and do all that, like i got time for all this trouble as im stressed enough already) Really???
Bottomline is weddingwire thinks im going to do all of that when there’s other well known sites like “The Knot” that do what they do.
I requested Kelly to place me in contact with her supervisor. She did not comply.
Brides. If you are not aware of this “glitch” you will go thru customer service hell like I just did and your wedding planning will be made far more stressful than it already is.
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