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WWKatie
Master January 2016

When your vendor doesn't respond

WWKatie, on January 6, 2016 at 10:17 AM

Posted in Planning 27

I'm 10 days out from my wedding right now (ah! going crazy!) and haven't heard back from my florist for almost a month. I emailed her on 12/7 and she responded 12/9 that things were crazy with the holidays coming up but that she'd send me an updated invoice the next day. Okay, totally...

I'm 10 days out from my wedding right now (ah! going crazy!) and haven't heard back from my florist for almost a month. I emailed her on 12/7 and she responded 12/9 that things were crazy with the holidays coming up but that she'd send me an updated invoice the next day. Okay, totally understandable, no big deal!

I didn't hear from her the next day or the day after, so on 12/18 I emailed again. No response. Again, Christmas, I get it. SO I waited and emailed again on 12/30. Keep in mind when booking, etc. they established email as the best form of correspondence. I still haven't heard back, so on Monday I called and left a VM. No return call 2 days later now.

I'm slightly panicking. If I don't hear by noon, I'm going to call again, but what do I do if they don't answer/call back?

I need an updated invoice, as well as to est. where they're delivering the florals NEXT WEEKEND.

27 Comments

  • Karen G
    Devoted January 2016
    Karen G ·
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    I don't think you're being excessive at all! We're date twins and I know my florist has been ordering the flowers and everything for my wedding this week so they should be working on it and have your numbers for you!

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  • NowASeptMrs
    Master September 2015
    NowASeptMrs ·
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    Yes! Have someone stop by. Have them tell the florist you emailed 3 times (forward FMIL the emails) and left a voicemail at this time and date and haven't heard back. Your wedding is in 10 days and you need an invoice ASAP!

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  • Jessi
    VIP October 2015
    Jessi ·
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    I'd be blowing them up nonstop by all means possible and looking for a backup plan. Sorry you're dealing with this.

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  • WWKatie
    Master January 2016
    WWKatie ·
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    Update: just got off of the phone with FMIL - she is on the hunt! She was already going to the event rental place & the reception venue today to finalize some things, so she will also be stopping by the florist and if they aren't there for whatever reason she will also start calling them from multiple cells phones AND their restaurant lol

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  • Nikkell402 #makeyourownrules
    Master May 2016
    Nikkell402 #makeyourownrules ·
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    Way to go FMIL!

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  • WWKatie
    Master January 2016
    WWKatie ·
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    She called them before stopping by, they answered. They call me & leave a VM (I just missed the call). I call back, no answer. wtffffffffff

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  • SummerS
    Master January 2016
    SummerS ·
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    OMG how irritating, sorry WWKatie, but sounds like the FMIL is on the case, lol. I hope you get it worked out ASAP! I'd be so frustrated too.

    OMG we're getting married next weekend!!!!!!!!!

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