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CourtneyBrittain
Master August 2019

Where are my wedding pictures!

CourtneyBrittain, on October 17, 2019 at 11:30 PM Posted in Etiquette and Advice 0 11
Okay so about two weeks ago I wrote a post asking if it was okay to follow up with our wedding photographer since she said we would have our photos 6-8 weeks after the wedding. I did reach out and she said for sure they’d be ready by the time we left for our honeymoon (oct. 13). Well. Oct 13 comes and goes and she apologizes because life has been crazy and she had a wedding she was in the day before and that she took the most photos ever at our wedding. I get it, life gets busy and she’s in her first year of wedding photography.
However, I haven’t heard from her since then, and I am pretty annoyed. It’s now 10 weeks after the wedding and we haven’t been given a time when we can get the pictures. Am I wrong for being upset and considering asking for a partial refund or something if we STILL don’t have our photos by the time our honeymoon is over (10/20)?
To be clear, she set the 6-8 maximum in the contract. She was the one giving me dates that they would be available. I have tried to be nice and replied “I understand, life gets busy! We would of course prefer you to take your time editing the photos so that they are wonderful”.

TL;DR - wedding photos are 2 weeks late with no word from photographer for the past 4 days. I’m annoyed.


What would you do??

11 Comments

Latest activity by Cher Horowitz, on October 18, 2019 at 12:44 PM
  • CourtneyBrittain
    Master August 2019
    CourtneyBrittain ·
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    Commenting to add that we got our highlight photos less than a week after the wedding. Those weren’t guaranteed. I’d still like our full album we paid $1650 for though...
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  • M
    Legend June 2019
    Melle ·
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    Could you ask her to send any work she's already edited ? Instead of sending it all at once? That way you'd get some of your photos back slowly
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  • Chandra
    Master May 2019
    Chandra ·
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    Ugh I feel you. At least she's responding? Maybe tell her you expect them by X date or you'll seek action.
    I'm currently going through a similar situation with my photographer over our photo album. It's been like 5 months, and she's been ghosting me for 3!
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  • Alejandra
    Super November 2021
    Alejandra ·
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    I’m so sorry :/ that seems so frustrating. I think if she has not reached out to you by week 11 then ask her for a partial refund. I understand that life happens, but she’s also a professional in a competitive business. And if this is her first year in wedding photography, any mistake can make it or break it.
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  • Cyndy
    Master May 2019
    Cyndy ·
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    If she is not meeting her contractual agreement then I would say it’s fine to ask for some type of reimbursement.
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  • Emma
    Devoted March 2021
    Emma ·
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    I would ask for some of the photos at least to show that she's been doing something. I would also remind her that the 6-8 weeks timeframe was in the contract that you signed with her. I think it would be fair to ask for reimbursement of some kind since she is not meeting her contractual obligations.

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  • CourtneyBrittain
    Master August 2019
    CourtneyBrittain ·
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    Okay now I feel like a b**** because she finished them last night around 1am and is emailing them today
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  • Taylor
    VIP October 2020
    Taylor ·
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    You're not a b****! lol That was the time frame you agreed upon. If it wasn't doable, she should have made the turn around in the contract longer. I just took engagement photos and she sent the sneak peeks the following afternoon and will be sending the rest within the next two weeks. I'm itching to see mine so I can only imagine how you've been feeling! When you get them back, I'd love to see your favorites!

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  • Gen
    Champion June 2019
    Gen ·
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    That’s so annoying! I’m so sorry Smiley sad I see your comment about her sending them last night now... even so, she kept you waiting longer than the contracted agreement that she set... if I were you, I would very nicely say something like “thank you so much for getting these back to us, they look great! (Maybe even complement one or two of them specifically...?) I understand things must’ve been very busy for you the past few weeks and I’m really glad to have the photos now, but I was wondering though if you would be able to provide us with some sort of discount since we did receive the photos a few weeks after the contracted agreed upon timeframe? Again thanks so much!”

    Something like this happened to us recently... not with wedding stuff but with our condo. We’re renting, and the day we moved in we discovered the dishwasher didn’t work. Since we both work full time during the week we had to wait 2 weeks without a dishwasher before the company would come install a new one on a weekend. So we had to go 2 weeks without a dishwasher, AND then wait around all day on a Saturday for the installers to come. Not the end of the world, but still SUPER annoying because we weren’t the ones who broke it! Our landlord was very apologetic and it’s not like we were mad or anything, but we did ask if she’d be willing to give us a discount on rent for the next month to compensate us for our trouble, and without hesitation she told us yes please to cut our rent in HALF for the next month!

    TLDR: if someone you have a contract with wrongs you even in a slight way, it doesn’t hurt at all just to ask for some money back! Worst thing that happens is they say no and then at least you tried... but it would be awesome if she’d give you some money back. Did you write a review yet?? If not, it’s likely she’d give you back even like $100 or something as a gesture, so you’d feel less annoyed lol
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  • N
    Dedicated October 2020
    Neena ·
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    What does it state in the contract? If a specific date was listed and that date has passed then I feel you are not being unreasonable asking for a discount. Life getting in the way is no excuse... first year photographer or not. You hired a professional to provide you with a service and goods in exchange for compensation and they are not holding up their end.
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  • Cher Horowitz
    Master December 2019
    Cher Horowitz ·
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    You're not one! If she went past the time in her contract, you had every right to be upset!

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